IT Support Specialist
@ Tandems

Hybrid
₹800,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @tandems.com
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Job Details

About Tandems

Come thrive at Tandems! We build intelligent solutions that reimagine how advice is delivered, how institutions operate, and how expertise is unlocked at scale. Our AI-enabled platform empowers advisors, bankers, and agents with deeper insights, personalized recommendations, and more time to focus on guiding clients through life’s most important decisions.

Through partnerships with leading financial institutions like Wells Fargo, Citizens Bank and ScotiaBank, we help our clients make better financial decisions.

About the Role: IT Support Specialist

As an IT Support Specialist at Tandems, you will be the first line of defense for technical issues across our global offices. Your role includes providing timely, knowledgeable, and empathetic support to employees, troubleshooting hardware and software problems, onboarding new hires, and maintaining system security.

Key Responsibilities

  • Partner with People Team for employee onboarding and device setup.
  • Provide daily IT support including troubleshooting hardware, software, network, and connectivity issues.
  • Resolve issues with applications such as OKTA, Zoom, Slack, JIRA, Confluence, and VPN.
  • Enforce endpoint security, MFA, patching and monitor security alerts with InfoSec.
  • Manage vendor relationships for IT and security tooling.
  • Support compliance activities and educate employees on security hygiene.

Ideal Candidate

The ideal candidate has 3–5 years of IT support and customer service experience, a degree in Computer Engineering (or related certifications such as CompTIA, Security+), strong troubleshooting skills, and familiarity with Mac environments and workplace applications. You should be patient, proactive, and capable of managing multiple priorities, with a strong focus on customer service and security compliance.

Perks & Benefits

  • Tax-friendly compensation and liberal leave policy
  • Medical cover for family including parents
  • Quarterly wellness benefit and WFH allowance
  • Mobile/Internet subsidy, Employee Recognition and Referral Programs
  • Remote-first company with regional hubs

Key skills/competency

IT support, troubleshooting, customer service, endpoint security, hardware, software, onboarding, compliance, vendor management, communication

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How to Get Hired at Tandems

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT support and troubleshooting skills.
  • Research Tandems culture: Understand their mission and tech innovations.
  • Showcase certifications: Emphasize CompTIA, Security+, or related credentials.
  • Prepare for technical queries: Review common IT support scenarios and tools.

📝 Interview Preparation Advice

Technical Preparation

Practice troubleshooting hardware and software issues.
Review network and connectivity configurations.
Study security tools and endpoint protection basics.
Familiarize with SaaS applications like OKTA and Zoom.

Behavioral Questions

Describe a challenging IT issue resolved successfully.
Explain teamwork in a high-pressure situation.
Share experience with vendor management.
Discuss prioritizing tasks during IT emergencies.

Frequently Asked Questions