13 days ago

Operations Management Trainee Internship

Talview

On Site
Intern
₹200,000
Bengaluru, Karnataka, India
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Job Overview

Job TitleOperations Management Trainee Internship
Job TypeIntern
Offered Salary₹200,000
LocationBengaluru, Karnataka, India
Map of Bengaluru, Karnataka, India

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Job Description

Operations Management Trainee Internship

Talview is seeking a motivated Operations Management Trainee Intern to join our team in Bangalore. This internship offers a hands-on experience in managing and optimizing proctoring operations for various clients. You will work closely with team leads, support real-time operations, and contribute to improving customer service metrics and operational efficiency.

Key Responsibilities:

  • Assist team leads in overseeing proctoring operations for multiple customers.
  • Support shift planning, task delegation, and real-time team coordination.
  • Monitor day-to-day proctor activities and performance.
  • Assist in tracking and resolving escalations in collaboration with engineering and product teams.
  • Monitor key customer service metrics such as CSAT and response time.
  • Identify root causes of issues and suggest improvements.
  • Maintain and update operational checklists and internal tools.
  • Participate in SOP creation and documentation for internal and external use.
  • Stay updated on product features and platform enhancements.
  • Support the organization of training sessions and workshops for new proctors.
  • Document performance feedback and training progress.
  • Learn and apply basic team performance management and coaching principles.
  • Compile team performance data and daily reports.
  • Analyze trends in support metrics and operational data.
  • Contribute to weekly and monthly stakeholder reports.

About Talview:

Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

Key skills/competency:

  • Operations Management
  • Internship
  • Proctoring Operations
  • Team Coordination
  • Customer Service Metrics
  • Problem Solving
  • Process Improvement
  • SOP Development
  • Training Support
  • Data Analysis

Tags:

Operations Management
Internship
Proctoring
AI
Customer Service
Team Coordination
Process Improvement
Data Analysis
Bangalore
Talview

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How to Get Hired at Talview

  • Tailor your resume: Highlight relevant coursework, projects, and any prior experience in operations, customer service, or internships. Use keywords from the job description like 'operations management', 'team coordination', and 'data analysis'.
  • Craft a strong cover letter: Express your enthusiasm for Talview's AI-driven proctoring solutions and explain how your skills align with the trainee intern role. Show your eagerness to learn and contribute to their mission.
  • Prepare for behavioral questions: Be ready to discuss your problem-solving abilities, teamwork skills, and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
  • Research Talview: Understand their AI proctoring technology, their market position, and their commitment to integrity. This demonstrates genuine interest and allows you to ask insightful questions during the interview.
  • Network if possible: Connect with current or former Talview employees on LinkedIn to gain insights into the company culture and the internship experience.

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