Field Operations Senior Analyst

@ Talkdesk 2

Field Operations Senior Analyst at Talkdesk

At Talkdesk, we are courageous innovators focused on redefining the customer experience and enabling companies globally to achieve the impossible. With a strong commitment to inclusivity, diversity, and social responsibility, Talkdesk is recognized globally as a leader in cloud contact center solutions.

About the Role: We are looking for a strategic and execution-oriented Field Operations Senior Analyst to join the Global Field Operations team. In this role, you will support and execute a range of strategic initiatives across our go-to-market organization, ensuring operational excellence.

Key Responsibilities:

• Support annual planning including quota distribution, territory assignments, and capacity modeling.
• Deliver data-backed insights for sales acceleration and market segmentation.
• Manage end-to-end sales forecasting with leadership support.
• Implement pipeline hygiene practices via processes and automations.
• Produce territory performance reports and strategic meeting materials.
• Collaborate cross-functionally with Marketing, Finance, Product, and RevOps teams.

Preferred Experience:

• Experience with sales or GTM teams in fast-paced, high-growth environments.
• Familiarity with quota setting, territory design, and capacity modeling.
• Hands-on experience with CRM platforms like Salesforce and pipeline management.
• Exposure to BI tools like Tableau, Looker, Power BI, or advanced Google Sheets.
• Strong attention to detail with the ability to analyze and interpret sales data.
• Experience preparing materials for executive business reviews and board meetings.

Work Environment:

Primarily office-based work with computer-related duties, extended periods of sitting or standing. Some light lifting may be required.

Key skills/competency: Field Operations, Strategic Planning, Sales Forecasting, Data Analysis, CRM, Pipeline Management, Market Segmentation, Planning, Reporting, Cross-functional Collaboration.