Field Operations Senior Analyst

Field Operations Senior Analyst at Talkdesk

At Talkdesk, we are courageous innovators focused on redefining the customer experience and enabling companies globally to achieve the impossible. With a strong commitment to inclusivity, diversity, and social responsibility, Talkdesk is recognized globally as a leader in cloud contact center solutions.

About the Role: We are looking for a strategic and execution-oriented Field Operations Senior Analyst to join the Global Field Operations team. In this role, you will support and execute a range of strategic initiatives across our go-to-market organization, ensuring operational excellence.

Key Responsibilities:

• Support annual planning including quota distribution, territory assignments, and capacity modeling.
• Deliver data-backed insights for sales acceleration and market segmentation.
• Manage end-to-end sales forecasting with leadership support.
• Implement pipeline hygiene practices via processes and automations.
• Produce territory performance reports and strategic meeting materials.
• Collaborate cross-functionally with Marketing, Finance, Product, and RevOps teams.

Preferred Experience:

• Experience with sales or GTM teams in fast-paced, high-growth environments.
• Familiarity with quota setting, territory design, and capacity modeling.
• Hands-on experience with CRM platforms like Salesforce and pipeline management.
• Exposure to BI tools like Tableau, Looker, Power BI, or advanced Google Sheets.
• Strong attention to detail with the ability to analyze and interpret sales data.
• Experience preparing materials for executive business reviews and board meetings.

Work Environment:

Primarily office-based work with computer-related duties, extended periods of sitting or standing. Some light lifting may be required.

Key skills/competency: Field Operations, Strategic Planning, Sales Forecasting, Data Analysis, CRM, Pipeline Management, Market Segmentation, Planning, Reporting, Cross-functional Collaboration.