Job Overview
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Job Description
Technical Support Specialist - TalentPop App
We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.
Key Responsibilities
- Provide technical support via chat and Slack
- Troubleshoot integrations, automations, and configurations
- Support onboarding and product implementation
- Create and maintain help center documentation
- Escalate product issues and share feedback with engineering
- Collaborate with cross-functional teams
What Success Looks Like
- High CSAT and fast response times
- Strong first-contact resolution rate
- Consistent knowledge base contributions
- Successful support of onboarding and setup
- Recognized as a product expert internally
Qualifications
- 2+ years of technical support experience (SaaS required)
- Strong troubleshooting and analytical thinking
- Experience with Zendesk or Gorgias preferred
- Strong written communication skills
- Comfortable explaining technical concepts to non-technical users
Ideal Candidate
- Proactive and resourceful
- Strong problem-solver
- Professional and well-spoken
- Comfortable joining customer calls (Google Meet)
- Eager to learn and grow
Tech & Work Requirements
- Minimum of Core i3 or Ryzen 3 with at least 8GB RAM
- 30 Mbps internet connection (LAN) + backup connection required
- Reliable power source and backup setup
Perks & Benefits
- Annual performance-based increases
- Paid time off
- Health and dental insurance or a monthly health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Opportunities for career advancement as we continue to grow
Ready to Join Us?
If you’re someone who enjoys solving complex problems, learning new systems, and going beyond surface-level support, this role is for you. We’re looking for driven individuals who are resourceful, proactive, and ready to grow into a product expert. Apply today and take the next step in your technical support career.
Key skills/competency
- Technical Support
- SaaS Platform
- Troubleshooting
- Customer Onboarding
- Product Expertise
- Help Center Documentation
- Zendesk
- Gorgias
- Analytical Thinking
- Communication Skills
How to Get Hired at TalentPop App
- Tailor your resume: Highlight SaaS technical support, troubleshooting, and customer interaction experience.
- Showcase problem-solving: Emphasize your analytical thinking and ability to explain technical concepts.
- Prepare for calls: Be ready to discuss your experience with Zendesk or Gorgias and customer success metrics.
- Demonstrate technical setup: Confirm you meet the internet speed and hardware requirements for remote work.
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