Technical Support Specialist (Remote)
TalentPop App · Bengaluru East, Karnataka, India
- Hybrid
- Full-time
- $75,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Provide expert technical support for a SaaS platform.
- Troubleshoot complex integrations and configurations.
- Guide customers through onboarding and implementation.
- Contribute to help center and collaborate with engineering.
- Work remotely with opportunities for growth.
About the role
Technical Support Specialist at TalentPop App
We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.
Key Responsibilities
- Provide technical support via chat and Slack
- Troubleshoot integrations, automations, and configurations
- Support onboarding and product implementation
- Create and maintain help center documentation
- Escalate product issues and share feedback with engineering
- Collaborate with cross-functional teams
What Success Looks Like
- High CSAT and fast response times
- Strong first-contact resolution rate
- Consistent knowledge base contributions
- Successful support of onboarding and setup
- Recognized as a product expert internally
Qualifications
- 2+ years of technical support experience (SaaS required)
- Strong troubleshooting and analytical thinking
- Experience with Zendesk or Gorgias preferred
- Strong written communication skills
- Comfortable explaining technical concepts to non-technical users
Ideal Candidate
- Proactive and resourceful
- Strong problem-solver
- Professional and well-spoken
- Comfortable joining customer calls (Google Meet)
- Eager to learn and grow
Tech & Work Requirements
- Minimum of Core i3 or Ryzen 3 with at least 8GB RAM
- 30 Mbps internet connection (LAN) + backup connection required
- Reliable power source and backup setup
Perks & Benefits
- Annual performance-based increases
- Paid time off
- Health and dental insurance or a monthly health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Opportunities for career advancement as we continue to grow
READY TO JOIN US?
If you’re someone who enjoys solving complex problems, learning new systems, and going beyond surface-level support, this role is for you. We’re looking for driven individuals who are resourceful, proactive, and ready to grow into a product expert. Apply today and take the next step in your technical support career.
Key skills/competency
- Technical Support
- SaaS Platform
- Troubleshooting
- Customer Support
- Product Expert
- Help Center Documentation
- Zendesk
- Gorgias
- Analytical Thinking
- Communication Skills
Skills & topics
- Technical Support Specialist
- SaaS
- Troubleshooting
- Customer Support
- Onboarding
- Product Implementation
- Help Center
- Zendesk
- Gorgias
- Remote
- Support
- IT Support
- Customer Service
How to get hired
- Tailor your resume: Highlight your SaaS technical support experience and troubleshooting skills.
- Showcase problem-solving: Emphasize your analytical thinking and ability to explain technical concepts.
- Prepare for calls: Be ready to discuss complex issues and demonstrate product expertise.
- Highlight remote readiness: Mention your reliable internet and power backup setup.
Technical preparation
Master SaaS troubleshooting techniques.,Practice explaining technical concepts clearly.,Familiarize with Zendesk or Gorgias.,Prepare for remote work setup checks.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle difficult customer interactions?,How do you prioritize support requests?,How do you stay updated on product knowledge?
Frequently asked questions
- What is the work arrangement for the Technical Support Specialist role at TalentPop App?
- This is a permanent work-from-home position, offering a flexible remote setup. You will need a reliable internet connection and power backup to perform your duties effectively.
- What are the key technical requirements for the remote Technical Support Specialist role at TalentPop App?
- Candidates need a computer with at least a Core i3 or Ryzen 3 processor and 8GB RAM, along with a minimum 30 Mbps internet connection (LAN) and a backup connection. A reliable power source and backup are also essential.
- What specific software experience is preferred for the Technical Support Specialist position at TalentPop App?
- Experience with customer support platforms like Zendesk or Gorgias is preferred. This indicates a familiarity with tools commonly used for managing customer interactions and support tickets.
- How does TalentPop App support career advancement for Technical Support Specialists?
- TalentPop App offers opportunities for career advancement as the company grows. This means you can expect potential pathways to develop your expertise and take on new responsibilities within the company.
- What makes this Technical Support Specialist role at TalentPop App different from basic support?
- This role goes beyond basic support by requiring deep troubleshooting of complex SaaS issues, guiding customers through implementation, and acting as a recognized product expert within the company.