Spécialiste du Support Client Bilingue

Overview

If you are a true problem solver who loves helping people and is bilingual in French and English, TalentPop App wants you on their team. Join as a Spécialiste du Support Client Bilingue and become the reliable, warm point of contact for clients and their customers.

Responsibilities

• Deliver exceptional support via calls, chats, and emails.
• Quickly identify and resolve client issues with effective solutions.
• Establish strong, lasting relationships using excellent communication skills.
• Collaborate with the team to share ideas and continuously improve service.

Profile

Minimum one year of experience in a bilingual support role, strong written and verbal communication in French and English, and comfort with support platforms such as Gorgias, Zendesk, or Shopify are required. Experience in e-commerce and CRM systems is a plus.

Technical Requirements

• Personal computer with at least i5 processor or equivalent.
• Stable internet connection (minimum 15 Mbps up and down).

Benefits

• 100% remote and permanent position.
• Competitive salary with annual raises.
• Paid time off for renewal and performance bonuses.
• Health allowance supporting your well-being.

Key skills/competency

Support, Bilingual, Communication, Problem-solving, CRM, E-commerce, Remote, Collaboration, Zendesk, Gorgias