Sales Support Representative Email Chat Remote

Sales Support Representative – Email & Chat (Remote)

TalentPop App is seeking a results-driven Sales Support Representative – Email & Chat to join their team. This fully remote, non-voice position focuses on delivering world-class written customer support while identifying revenue opportunities through upselling, cross-selling, and retention. Become the voice of the brand, support customers, and drive revenue with TalentPop App, a company that partners with high-growth e-commerce brands to optimize customer interactions. If you excel at solving customer concerns and naturally identify sales opportunities, this role is for you.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK

To ensure your application is reviewed, follow these instructions precisely:

• When selecting the position during your application, choose “Brand Concierge”.
• Enter the application code BCS in the required field.

Your Responsibilities

Customer Support & Retention

• Handle customer inquiries via email and live chat.
• Resolve product and order concerns accurately and efficiently.
• Maintain high customer satisfaction scores and fast resolution times.
• Identify potential churn risks and implement proactive retention strategies.

Sales & Revenue Growth

• Identify upsell and cross-sell opportunities during support interactions.
• Educate customers on premium features, add-ons, and expanded services.
• Clearly communicate product value and return on investment.
• Contribute to monthly expansion and retention revenue targets.

What We’re Looking For

• At least 1 year of experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).
• Excellent written English communication skills.
• Experience with CRM platforms such as HubSpot or Salesforce.
• Experience with helpdesk tools such as Zendesk, Intercom, or similar systems.
• Strong KPI-driven mindset focused on service quality and revenue growth.
• Understanding of e-commerce operations and online customer experience.

What We Offer

• Competitive base salary.
• Commission structure and performance-based bonuses.
• 100% permanent work-from-home setup.
• Health coverage (HMO or monthly stipend).
• Paid time off.
• Clear career growth opportunities in Customer Success and Sales.

Technical Requirements

• Reliable personal computer or laptop (i5 processor or modern equivalent).
• Stable wired internet connection (minimum 15 Mbps download and upload).
• Quiet and professional workspace suitable for written customer interactions.

Ready to turn written conversations into measurable revenue growth? Apply today to become our next Sales Support Representative – Email & Chat.

Key skills/competency

• Customer Support
• Email Support
• Chat Support
• Sales
• Upselling
• Cross-selling
• Customer Retention
• CRM
• Zendesk
• E-commerce