Sales & Customer Success Specialist

Overview of the Sales & Customer Success Specialist Role at TalentPop App

At TalentPop App, we believe the best support is the best sales strategy, integrating exceptional customer service with aggressive sales conversion goals. We are seeking a highly motivated Sales & Customer Success Specialist to be a vital link in ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue. This is a dynamic, hybrid role perfect for a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce.

Key Responsibilities: The Revenue-Driving Concierge

Your role as a Sales & Customer Success Specialist will blend high-quality service with direct revenue generation.

• Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.
• Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience

• Mandatory E-commerce Experience: Must have 1+ year of proven remote/online sales and customer support experience, comfortable with revenue-focused e-commerce support (upselling, recovery, sales conversion).
• Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
• Technical Proficiency: Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools is essential.
• Work Ethic: Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For Remote Work

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Choose TalentPop App?

• Commission Structure: Opportunity to earn competitive commissions alongside your base salary.
• Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Flexibility: 100% permanent work-from-home setup—eliminate your commute.
• Career Growth: A supportive team culture with clear avenues for career advancement and skill development.

Key skills/competency

• E-commerce Sales
• Customer Success
• Upselling & Cross-selling
• Customer Retention
• Sales Conversion
• Shopify Platform
• CRM Tools
• Client Relationship Management
• Live Chat Support
• Data Logging