French-English Customer Support Specialist
TalentPop App
Job Overview
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Job Description
About the Role
We’re looking for a versatile French-English Customer Support Specialist to join our fully remote team in a blended role — handling both calls and written support via email and chat.
If you enjoy helping customers in multiple ways, can switch between voice and written communication with ease, and take pride in delivering top-notch service, this role is for you.
What You’ll Do as a French-English Customer Support Specialist
- Support customers via phone, email, and live chat in French and English
- Resolve inquiries related to orders, billing, product information, and accounts
- Deliver clear, professional, and empathetic communication across all channels
- Handle multiple conversations simultaneously (voice or chat/email)
- Document interactions accurately in internal systems
- Meet performance metrics for calls and written support, including response time, resolution rate, and CSAT
What We’re Looking For
- Fluency in French and English (written and verbal)
- Minimum 1 year experience in customer support, ideally with both voice and non-voice exposure
- Strong communication and problem-solving skills
- Ability to stay organized and handle multiple tasks at once
- Comfortable in a metrics-driven, fast-paced environment
- Tech-savvy and able to learn new systems quickly
- Positive attitude, proactive, and customer-focused
What We Offer
- Competitive pay with annual performance-based increases
- Paid time off to take care of yourself
- Comprehensive health and dental insurance or monthly health stipend
- Holiday bonuses to reward your hard work
- Fully remote work setup — no commuting
- Opportunities for growth and career advancement
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent recommended)
- Reliable internet connection (minimum 15 Mbps upload/download)
- Headset with microphone for voice support
We’re looking for a multi-talented, adaptable team member who enjoys delivering excellent customer experiences in both voice and written channels. If you’re ready to take on a dynamic blended role and support customers in both French and English, we’d love to hear from you.
Key skills/competency
- French Fluency
- English Fluency
- Customer Support
- Multichannel Communication
- Problem-Solving
- Customer Service
- CRM Software
- Live Chat
- Email Support
- Call Handling
How to Get Hired at TalentPop App
- Master the language skills: Highlight your impeccable fluency in both French and English, emphasizing both written and verbal proficiency for the TalentPop App role.
- Showcase blended support experience: Detail your proven track record in handling both voice and non-voice customer support channels, demonstrating seamless transitions between them.
- Emphasize problem-solving abilities: Provide concrete examples of how you effectively resolved complex customer inquiries and improved satisfaction in previous customer service roles.
- Demonstrate remote work readiness: Clearly describe your reliable home office setup, including internet and equipment, and your ability to thrive in a fully remote, metrics-driven environment.
- Research TalentPop App's values: Align your application and interview responses with TalentPop App's commitment to customer focus, proactivity, and delivering top-notch service.
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