French-English Customer Support Associate
TalentPop App
Job Overview
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Job Description
French-English Customer Support Associate
Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
- Deliver timely, friendly, and accurate support in French and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patience
What We’re Looking For
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
- Experience with bilingual customer support is an advantage.
- Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
- Calm under pressure and solution-oriented
- Strong attention to detail and a genuine desire to help people
- Comfortable working remotely and collaborating with a distributed team
What You’ll Need
- Laptop or desktop with an i5 processor or higher
- Stable internet connection (15 Mbps upload/download or faster)
- A quiet, dedicated workspace for calls
Perks & Benefits
- Permanent remote work—work from anywhere
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team that values growth, accountability, and human connection
Why Join Us?
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
Key skills/competency
- Bilingual Support
- Customer Service
- Live Chat
- Voice Support
- Troubleshooting
- Zendesk
- Gorgias
- Shopify
- E-commerce Support
- Problem-Solving
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their customer-centric approach.
- Tailor your resume for customer support: Highlight your bilingual fluency, remote customer service experience, and familiarity with tools like Zendesk or Shopify. Quantify your achievements in previous support roles.
- Showcase your communication skills: Prepare to demonstrate your ability to articulate solutions clearly, empathetically, and professionally in both French and English during interviews.
- Prepare for behavioral questions: Reflect on experiences where you handled difficult customers, solved complex problems, or collaborated effectively with a remote team.
- Emphasize your remote work readiness: Be ready to discuss your dedicated workspace, stable internet, and experience thriving in a distributed team environment.
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