3 days ago
French-English Chat and Email Support
TalentPop App
Hybrid
Full Time
CA$50,000
Hybrid
Job Overview
Job TitleFrench-English Chat and Email Support
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryCA$50,000
LocationHybrid
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Job Description
About the French-English Chat and Email Support Role
TalentPop is seeking a French-English Chat and Email Support specialist to provide high-quality customer support exclusively through chat and email. This is a 100% remote position, meaning no phone calls are involved. Your role will heavily rely on your ability to draft clear, professional, and solution-oriented responses in both French and English.
You will serve as a key point of contact for clients, ensuring a smooth, efficient, and human-centric experience.
Your Responsibilities
- Respond to client inquiries solely via chat and email, in both French and English.
- Analyze customer needs and propose suitable solutions.
- Accurately document all interactions and actions taken.
- Collaborate with internal teams to resolve complex cases.
- Identify recurring issues and suggest process improvements.
Profile Sought
- Minimum one year of experience in customer support, ideally remote or in e-commerce.
- Excellent written proficiency in both French and English.
- Strong problem-solving skills and keen attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify, or equivalent is a plus).
- Ability to manage multiple simultaneous conversations in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with an i5 processor or equivalent minimum.
- Stable Internet connection with a minimum speed of 15 Mbps for both download and upload.
What We Offer
- Permanent, 100% remote position.
- Competitive compensation with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allowance.
- Collaborative and quality-focused remote work environment.
Key skills/competency
- Bilingual Support
- Customer Service
- Chat Support
- Email Support
- Problem Solving
- Written Communication
- Client Communication
- Zendesk
- Gorgias
- Shopify
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for remote support: Highlight your bilingual French-English communication, chat/email experience, and problem-solving skills to match the French-English Chat and Email Support role requirements.
- Showcase written communication: Prepare examples demonstrating your clear and professional written responses in both French and English, crucial for this non-vocal role.
- Prepare for scenario-based questions: Anticipate questions about handling challenging customer inquiries, managing multiple conversations, and using support tools like Zendesk or Gorgias.
- Emphasize autonomy and organization: Be ready to discuss how you thrive in a 100% remote environment, managing your workload independently and staying organized.
Frequently Asked Questions
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01What are the primary communication channels for the French-English Chat and Email Support role at TalentPop App?
02What level of bilingualism is required for the French-English Chat and Email Support position?
03Is previous remote work experience necessary to apply for this TalentPop App role?
04What technical specifications are required for the home setup for this remote role at TalentPop App?
05How can I demonstrate my problem-solving skills during the interview process for the TalentPop App support role?
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