French-English Chat and Email Support
TalentPop App
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the French-English Chat and Email Support Role at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and can communicate clearly in both French and English? This role is for you!
TalentPop App is recruiting a French-English Chat and Email Support specialist to provide high-quality customer assistance exclusively via chat and email. No phone calls are involved. Your role hinges on your ability to draft clear, professional, and solution-oriented responses.
You will be a key point of contact for clients, ensuring a smooth, efficient, and human experience.
Your Responsibilities
- Respond to client requests solely via chat and email, in French and English.
- Analyze client needs and propose adapted solutions.
- Accurately document exchanges and actions taken.
- Collaborate with internal teams for handling complex cases.
- Identify recurring issues and suggest process improvements.
Who You Are
- Minimum one year of experience in customer support, ideally remote or in e-commerce.
- Excellent written proficiency in both French and English.
- Strong problem-solving skills and attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify or equivalent is a plus).
- Ability to manage multiple simultaneous conversations in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with an i5 processor or equivalent minimum.
- Stable internet connection with a minimum speed of 15 Mbps for both download and upload.
What We Offer
- Permanent position and 100% remote work.
- Competitive compensation with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allowance.
- Collaborative remote work environment focused on service quality.
Ready to join a team that values your writing skills and customer service orientation? Apply today and grow with TalentPop App.
Key skills/competency
- Customer Support
- French Communication
- English Communication
- Email Support
- Chat Support
- Problem Solving
- E-commerce Support
- Zendesk
- Gorgias
- Shopify
- Remote Work
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume: Customize your resume to highlight your French and English written communication, chat/email support, and problem-solving skills relevant to remote roles.
- Showcase language proficiency: Prepare examples demonstrating your excellent written French and English, crucial for this non-vocal support position at TalentPop App.
- Emphasize remote work readiness: Detail your experience with remote work tools, self-management, and stable technical setup, as this is a 100% télétravail role.
- Prepare for skill-based interviews: Practice describing how you've handled complex customer inquiries, identified recurring issues, and improved processes in previous support roles.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background