French-English Chat and Email Support
TalentPop App
Job Overview
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Job Description
French-English Chat and Email Support at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and can communicate clearly in both French and English? This role is for you.
TalentPop App is hiring a French-English Chat and Email Support specialist to provide high-quality customer assistance exclusively via chat and email. No phone calls are involved. Your role hinges on your ability to craft clear, professional, and solution-oriented responses.
You will be a key point of contact for clients, ensuring a smooth, efficient, and personable experience.
Your Responsibilities
- Respond to client requests via chat and email only, in both French and English.
- Analyze client needs and propose suitable solutions.
- Accurately document exchanges and actions taken.
- Collaborate with internal teams for handling complex cases.
- Identify recurring issues and suggest process improvements.
Candidate Profile
- Minimum one year of customer support experience, ideally remote or in e-commerce.
- Excellent written proficiency in French and English.
- Strong problem-solving skills and attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify or equivalent is a plus).
- Ability to manage multiple simultaneous conversations in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with an i5 processor or equivalent minimum.
- Stable internet connection with a minimum speed of 15 Mbps for both download and upload.
What We Offer
- Permanent, 100% remote position.
- Competitive compensation with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allowance.
- Collaborative and quality-focused remote work environment.
Ready to join a team that values your writing skills and commitment to customer service?
Apply today and grow with TalentPop App.
Key skills/competency
- Bilingual Communication (French/English)
- Customer Support
- Problem Solving
- Written Communication
- Chat Support
- Email Support
- Remote Work
- Client Relations
- Documentation
- Zendesk/Gorgias/Shopify
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your bilingual customer support experience, problem-solving abilities, and proficiency with remote work tools.
- Showcase written communication: Prepare examples demonstrating clear, professional, and solution-oriented written responses in both French and English.
- Demonstrate technical aptitude: Mention your experience with customer support platforms like Zendesk, Gorgias, or Shopify and confirm your home office setup meets technical requirements.
- Emphasize autonomy and organization: Be ready to discuss how you manage multiple tasks and work independently in a fully remote environment.
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