French-English Chat and Email Support
TalentPop App
Job Overview
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Job Description
About the French-English Chat and Email Support Role at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and communicate with clarity in both French and English? This position is made for you.
TalentPop App is recruiting a French-English Chat and Email Support specialist to provide high-quality customer support exclusively via chat and email. No phone calls are involved. Your role will rely on your ability to draft clear, professional, and solution-oriented responses.
You will be a key point of contact for clients, ensuring a smooth, efficient, and human experience.
Your Responsibilities
- Respond to client requests solely via chat and email, in French and English.
- Analyze client needs and propose adapted solutions.
- Accurately document exchanges and actions taken.
- Collaborate with internal teams for complex case processing.
- Identify recurring issues and suggest process improvements.
Desired Profile
- Minimum one year of experience in customer support, ideally remote or in e-commerce.
- Excellent written proficiency in French and English.
- Strong problem-solving skills and attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify, or equivalent is a plus).
- Ability to manage multiple conversations simultaneously in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with an i5 processor or equivalent minimum.
- Stable internet connection with a minimum speed of 15 Mbps for download and upload.
What We Offer
- Permanent position and 100% remote work.
- Competitive remuneration with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allowance.
- Collaborative remote work environment focused on service quality.
Ready to join a team that values your writing skills and sense of customer service?
Apply today and grow with TalentPop App.
Key skills/competency
- Customer Support
- Chat Support
- Email Support
- Bilingual
- French Language
- English Language
- Problem Solving
- E-commerce Experience
- Zendesk
- Remote Work
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight bilingual communication, problem-solving, and remote support experience for French-English Chat and Email Support roles.
- Showcase your written communication: Prepare examples of clear, professional email or chat responses demonstrating your French and English proficiency.
- Demonstrate tool familiarity: Emphasize experience with Zendesk, Gorgias, Shopify, or similar customer support platforms during your TalentPop App interview.
- Practice scenario-based questions: Be ready to discuss handling difficult customer situations and managing multiple conversations in a remote setting.
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