7 days ago
French-English Chat and Email Support
TalentPop App
Hybrid
Full Time
CA$50,000
Hybrid
Job Overview
Job TitleFrench-English Chat and Email Support
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryCA$50,000
LocationHybrid
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Job Description
About the Role: French-English Chat and Email Support at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and excel at communicating clearly in both French and English? This position is for you.
TalentPop App is seeking a French-English Chat and Email Support specialist to provide high-quality customer assistance exclusively via chat and email. No phone calls are involved. Your role hinges on your ability to craft clear, professional, and solution-oriented responses.
You will serve as a key point of contact for clients, ensuring a smooth, efficient, and personalized experience.
Your Responsibilities
- Respond to client inquiries solely through chat and email, in both French and English.
- Analyze client needs and propose appropriate solutions.
- Accurately document all exchanges and actions taken.
- Collaborate with internal teams for the resolution of complex cases.
- Identify recurring issues and suggest process improvements.
Who We're Looking For
- Minimum one year of experience in customer support, ideally remote or in e-commerce.
- Excellent written proficiency in both French and English.
- Strong problem-solving skills and attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify or equivalent is a plus).
- Ability to manage multiple simultaneous conversations in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with an i5 processor or equivalent minimum.
- Stable internet connection with a minimum speed of 15 Mbps for both download and upload.
What We Offer
- Permanent position and 100% remote work.
- Competitive compensation with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allowance.
- Collaborative remote work environment focused on service quality.
Key skills/competency
- French language proficiency
- English language proficiency
- Written communication
- Customer support
- Email support
- Chat support
- Problem-solving
- Multitasking
- Zendesk
- Gorgias
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight bilingual communication skills, remote support experience, and proficiency with platforms like Zendesk or Shopify for this specific French-English Chat and Email Support role.
- Showcase written communication: Prepare examples of clear, concise, and professional written responses to customer inquiries.
- Ace the virtual interview: Demonstrate strong problem-solving abilities, autonomy, and how you manage multiple tasks effectively in a remote setting.
- Emphasize customer focus: Articulate your passion for delivering excellent customer experience and your ability to work collaboratively in a remote team.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary communication channels for the French-English Chat and Email Support role at TalentPop App?
02What kind of experience is TalentPop App looking for in a French-English Chat and Email Support candidate?
03What technical requirements are necessary to perform this remote French-English Chat and Email Support job?
04Does TalentPop App offer any specific benefits for its French-English Chat and Email Support employees?
05How does TalentPop App support professional growth for its French-English Chat and Email Support specialists?
06Is familiarity with specific customer support tools a mandatory requirement for this role at TalentPop App?
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