French-English Chat and Email Support
TalentPop App
Job Overview
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Job Description
French-English Chat and Email Support at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and can communicate clearly in both French and English? This position is for you.
TalentPop is recruiting a French-English Chat and Email Support professional to provide quality customer support exclusively via chat and email. No phone calls are involved. Your role will rely on your ability to draft clear, professional, and solution-oriented responses.
You will be a key point of contact for clients, ensuring a fluid, efficient, and human experience.
Your Responsibilities
- Respond to client requests via chat and email only, in French and English
- Analyze client needs and propose adapted solutions
- Accurately document exchanges and actions taken
- Collaborate with internal teams for complex case processing
- Identify recurring issues and suggest process improvements
Profile Sought
- Minimum one year of experience in customer support, ideally remote or in e-commerce
- Excellent written proficiency in French and English
- Strong problem-solving skills and attention to detail
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify or equivalent, a plus)
- Ability to manage multiple conversations simultaneously in an organized and autonomous manner
Technical Requirements
- Personal or laptop computer with an i5 processor or equivalent minimum
- Stable internet connection with a minimum speed of 15 Mbps for download and upload
What We Offer
- Permanent position and 100% remote work
- Competitive compensation with annual salary reviews
- Paid holidays
- Performance bonuses
- Health allowance
- Collaborative and quality-service-oriented remote work environment
Ready to join a team that values your writing skills and sense of customer service?
Apply today and grow with TalentPop.
Key skills/competency
- Bilingual Communication (French/English)
- Chat Support
- Email Support
- Customer Service
- Problem Solving
- Client Needs Analysis
- Documentation
- Process Improvement
- Remote Work
- Autonomy
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight extensive experience in chat/email support, proven bilingual proficiency, and strong problem-solving capabilities.
- Showcase written communication: Prepare to demonstrate exceptional French and English writing skills, crucial for this non-vocal customer interaction role.
- Emphasize autonomy and tech comfort: Detail your ability to manage multiple tasks independently and your familiarity with popular customer support software like Zendesk or Gorgias.
- Prepare for behavioral questions: Focus on past experiences resolving customer issues, collaborating remotely, and contributing to process improvements within a support team.
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