French-English Chat and Email Support
TalentPop App
Job Overview
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Job Description
French-English Chat and Email Support at TalentPop App
Are you comfortable with written communication, enjoy problem-solving, and can communicate clearly in both French and English? This position is for you!
TalentPop is recruiting a French-English Chat and Email Support specialist to provide high-quality customer assistance exclusively via chat and email. No phone calls are involved. Your role hinges on your ability to draft clear, professional, and solution-oriented responses.
You will be a key contact point for clients, ensuring a smooth, efficient, and human experience.
Your Responsibilities
- Respond to customer requests via chat and email only, in French and English.
- Analyze customer needs and propose adapted solutions.
- Accurately document exchanges and actions taken.
- Collaborate with internal teams for complex case processing.
- Identify recurring issues and suggest process improvements.
Profile Sought
- Minimum one year of experience in customer support, ideally remote or e-commerce.
- Excellent written proficiency in French and English.
- Strong problem-solving skills and attention to detail.
- Comfortable with customer support tools (Zendesk, Gorgias, Shopify or equivalent, a plus).
- Ability to manage multiple conversations simultaneously in an organized and autonomous manner.
Technical Requirements
- Personal computer or laptop with a minimum i5 processor or equivalent.
- Stable internet connection with a minimum speed of 15 Mbps for both download and upload.
What We Offer
- Permanent position and 100% remote work.
- Competitive compensation with annual salary reviews.
- Paid time off.
- Performance bonuses.
- Health allocation.
- Collaborative and quality-service-oriented remote work environment.
Ready to join a team that values your writing skills and customer service expertise? Apply today and grow with TalentPop.
Key skills/competency
- Customer Support
- Bilingual Communication
- Written Communication
- Problem Solving
- Email Management
- Chat Support
- Client Relations
- Remote Work
- Detail Orientation
- Process Improvement
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for remote support: Highlight your bilingual written communication, problem-solving skills, and any experience with chat/email platforms like Zendesk or Gorgias.
- Showcase written communication prowess: Prepare to demonstrate impeccable French and English writing skills, as this role is exclusively non-vocal.
- Prepare for scenario-based questions: Practice articulating how you've resolved complex customer issues and managed multiple client interactions simultaneously.
- Emphasize autonomy and organization: Be ready to discuss how you thrive in a remote setting, manage your workload, and maintain high standards of service delivery.
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