3 days ago
French Bilingual Customer Support Agent
TalentPop App
Hybrid
Full Time
$52,000
Hybrid
Job Overview
Job TitleFrench Bilingual Customer Support Agent
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$52,000
LocationHybrid
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Job Description
French Bilingual Customer Support Agent at TalentPop App
We’re seeking a French Bilingual Customer Support Agent to confidently support customers in both French and English, ensuring a seamless and high-quality service experience. If you are detail-oriented, solution-driven, and adept at handling customer concerns with professionalism, this role at TalentPop App is an excellent fit for you.
What You’ll Do
- Provide customer support via email, chat, and/or phone in both French and English.
- Resolve inquiries related to orders, billing, product information, and general support.
- Maintain accurate records of customer interactions within CRM systems.
- Escalate complex cases to appropriate channels when necessary.
- Meet key performance metrics, including response time, CSAT, and resolution rate.
- Deliver a consistently positive and brand-aligned customer experience.
What We’re Looking For
- Fluency in French and English, both written and verbal communication.
- At least 1–2 years of customer service experience (BPO, eCommerce, SaaS, or similar backgrounds preferred).
- Strong communication and effective problem-solving skills.
- High attention to detail and accuracy in all tasks.
- Comfortable working effectively in a fast-paced, metrics-driven environment.
- Tech-savvy with the ability to quickly learn and adapt to new systems and tools.
What We Offer
- Competitive pay with annual performance-based increases.
- Paid time off to support your well-being and personal needs.
- Comprehensive health and dental insurance or a monthly health stipend.
- Holiday bonuses to acknowledge and reward your hard work.
- A fully remote work setup, eliminating the need for commuting.
- Opportunities for growth and advancement as TalentPop App continues to expand.
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred).
- A reliable internet connection (minimum of 15 Mbps upload/download speed).
We are looking for someone reliable, proactive, and customer-obsessed – a professional who not only resolves tickets but genuinely enhances the overall customer journey. If this description resonates with your skills and aspirations, we encourage you to apply.
Key skills/competency
- Customer Support
- Bilingual (French/English)
- CRM Systems
- Problem Solving
- Email Support
- Chat Support
- Phone Support
- Customer Service Experience
- SaaS Support
- E-commerce Support
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their customer-centric approach.
- Tailor your resume for customer support: Highlight your bilingual French/English fluency, problem-solving skills, and experience with CRM systems and metrics-driven environments.
- Showcase your communication skills: Prepare examples demonstrating your ability to resolve complex customer issues clearly and empathetically across various channels (email, chat, phone).
- Emphasize remote work readiness: Detail your home office setup, internet reliability, and ability to thrive independently in a remote, fast-paced setting.
- Prepare for behavioral questions: Be ready to discuss past experiences where you've gone above and beyond for a customer, handled difficult situations, or met specific performance targets.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of customer inquiries will a French Bilingual Customer Support Agent handle at TalentPop App?
02What are the essential technical requirements for the remote French Bilingual Customer Support Agent role at TalentPop App?
03How does TalentPop App support professional growth for a French Bilingual Customer Support Agent?
04What specific customer service experience is TalentPop App looking for in this role?
05What performance metrics are important for a French Bilingual Customer Support Agent at TalentPop App?
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