3 days ago
French Bilingual Customer Support Agent
TalentPop App
Hybrid
Full Time
$50,000
Hybrid
Job Overview
Job TitleFrench Bilingual Customer Support Agent
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$50,000
LocationHybrid
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Job Description
About the Role: French Bilingual Customer Support Agent
We’re looking for a French Bilingual Customer Support Agent who can confidently support customers in both French and English while delivering a seamless, high-quality service experience. If you’re detail-oriented, solution-driven, and comfortable handling customer concerns with professionalism — this role is for you.
What You’ll Do
- Provide customer support via email, chat, and/or phone in French and English
- Resolve inquiries related to orders, billing, product information, and general support
- Maintain accurate records of customer interactions in CRM systems
- Escalate complex cases when necessary
- Meet performance metrics (response time, CSAT, resolution rate)
- Deliver a positive and brand-aligned customer experience
What We’re Looking For
- Fluency in French and English (written and verbal)
- At least 1–2 years of customer service experience (BPO, eCommerce, SaaS, or similar preferred)
- Strong communication and problem-solving skills
- High attention to detail and accuracy
- Comfortable working in a fast-paced, metrics-driven environment
- Tech-savvy and able to quickly learn new systems
What We Offer
- Competitive pay with annual performance-based increases
- Paid time off so you can take care of yourself
- Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
- Holiday bonuses to show appreciation for your hard work
- A fully remote work setup — no commuting, ever
- Opportunities for growth and advancement as we continue to expand
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred)
- A reliable internet connection (minimum of 15 Mbps upload/download speed)
We’re looking for someone reliable, proactive, and customer-obsessed — someone who doesn’t just answer tickets but genuinely improves the customer journey. If that sounds like you, we’d love to hear from you.
Key skills/competency
- Bilingual (French/English)
- Customer Support
- Problem-Solving
- CRM Systems
- Communication Skills
- Attention to Detail
- Customer Experience
- Metrics-Driven
- E-commerce Support
- SaaS Support
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their approach to customer success.
- Tailor your resume: Customize your resume to highlight your French and English fluency, customer service experience, and proficiency with CRM systems. Quantify achievements where possible.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve complex customer issues, especially in a fast-paced, metrics-driven environment, emphasizing detail-orientation.
- Master behavioral questions: Practice answering questions about handling difficult customers, working remotely, and managing multiple priorities to showcase your professionalism and reliability.
- Highlight tech savviness: Be ready to discuss your experience quickly learning new software and tools, as well as your comfort with a fully remote setup.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What level of French proficiency is required for the French Bilingual Customer Support Agent role at TalentPop App?
02What kind of customer service experience does TalentPop App look for in this role?
03How does TalentPop App support remote employees for the French Bilingual Customer Support Agent position?
04What are the key performance metrics for a French Bilingual Customer Support Agent at TalentPop App?
05What type of customer inquiries will a French Bilingual Customer Support Agent handle at TalentPop App?
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