Brand Concierge (Sales & Support) - 100% Remote
TalentPop App · India
- Hybrid
- Full-time
- $50,000 / year
- India
Job highlights
- Engage shoppers via multiple channels for sales and support.
- Drive sales through upselling and cross-selling strategies.
- Manage post-purchase customer experiences effectively.
- Represent brands with specific tones and standards.
- 100% remote role with commission and growth potential.
About the role
Brand Concierge Sales and Support Remote at TalentPop App
Join TalentPop App as a Brand Concierge (Sales & Support)! Are you ready to create meaningful customer connections that go beyond support? TalentPop App is looking for a Brand Concierge. In this role, you will be the face of fast-growing E-commerce brands, driving engagement, retention, and sales in every interaction.
CRITICAL: APPLICATION FAST-TRACK
To ensure your application is reviewed, you must follow these steps exactly: When selecting the position, please choose “Brand Concierge”. In the application form, enter the code: BCS
What You’ll Do
- Engage shoppers via phone, email, live chat, and SMS to assist with orders and product recommendations.
- Identify opportunities for upselling, cross-selling, and product bundling to increase order value.
- Manage order-related concerns like tracking and returns to ensure a positive post-purchase experience.
- Represent the brand by ensuring each interaction aligns with its specific tone and service standards.
Requirements
- At least 1 year of proven remote/online sales and customer support experience.
- Prior E-commerce experience (comfortable with upselling, subscriptions, and cart recovery).
- Internet: Reliable connection with 15 Mbps Upload and Download minimum.
- Hardware: PC or laptop with an Intel i5 processor or higher.
Why Join TalentPop App?
- Earn commissions and enjoy annual performance-based raises.
- 100% permanent work-from-home setup.
- HMO health coverage or a monthly health stipend.
- Supportive, global culture with real growth potential.
Ready to deliver an exceptional online shopping experience? Apply now!
Key skills/competency
- Brand Concierge
- Sales
- Customer Support
- E-commerce
- Upselling
- Cross-selling
- Customer Engagement
- Customer Retention
- Order Management
- Remote Work
Skills & topics
- Brand Concierge
- Sales
- Customer Support
- E-commerce
- Remote
- Upselling
- Customer Engagement
- Customer Retention
- Online Sales
- Work From Home
How to get hired
- Follow Application Instructions Precisely: Ensure you select 'Brand Concierge' and use the code 'BCS' in the application form for fast-track review.
- Highlight Relevant Experience: Emphasize your 1+ year of remote sales and customer support in e-commerce, detailing your experience with upselling and subscriptions.
- Demonstrate Technical Readiness: Mention your reliable internet connection (15 Mbps minimum upload/download) and a suitable PC/laptop (Intel i5 or higher) in your application.
- Showcase Communication Skills: Prepare to articulate how you'll engage customers across phone, email, chat, and SMS to drive sales and ensure satisfaction.
- Understand Brand Representation: Be ready to discuss how you align your communication style with a brand's specific tone and service standards.
Technical preparation
Ensure stable 15 Mbps internet (upload/download).,Have a PC/laptop with Intel i5 or higher.,Familiarize yourself with e-commerce platforms.,Practice using CRM and chat support tools.
Behavioral questions
Describe a time you exceeded sales goals.,How do you handle difficult customer inquiries?,Explain your approach to upselling/cross-selling.,How do you maintain brand voice remotely?
Frequently asked questions
- How can I ensure my Brand Concierge application at TalentPop App is reviewed quickly?
- To fast-track your Brand Concierge application at TalentPop App, it is critical to select 'Brand Concierge' as the position and enter the code 'BCS' on the application form. Following these steps exactly is essential for your application to be reviewed.
- What specific e-commerce experience is required for the Brand Concierge role?
- For the Brand Concierge role, prior e-commerce experience is essential. This includes comfort with upselling, managing subscriptions, and implementing cart recovery strategies to enhance customer value and sales.
- What are the minimum technical requirements for the remote Brand Concierge position?
- The remote Brand Concierge position requires a reliable internet connection with a minimum of 15 Mbps upload and download speeds. You will also need a PC or laptop with an Intel i5 processor or higher.
- Does TalentPop App offer career growth opportunities for Brand Concierges?
- Yes, TalentPop App emphasizes a supportive, global culture with real growth potential. Brand Concierges can benefit from annual performance-based raises and commissions, contributing to career advancement within the company.
- What is the work arrangement for the Brand Concierge role at TalentPop App?
- The Brand Concierge role at TalentPop App offers a 100% permanent work-from-home setup, meaning you can perform your duties remotely without needing to come into an office.