Bilingual Customer Support Specialist
TalentPop App
Job Overview
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Job Description
Bilingual Customer Support Specialist at TalentPop App
If you are a true problem-solver who loves helping people and is bilingual in French and English, we want you on our team. Join TalentPop App as a Bilingual Customer Support Specialist and become the reliable and friendly contact person our clients and their customers can count on.
In this role, you won't just answer questions — you'll build relationships and make a real impact. You'll be the first point of contact for our clients, offering quality support via calls, chats, and emails. Your ability to communicate clearly and calmly in two languages will be essential to resolving their issues and providing a positive experience.
Your Missions
- Client Champion: Provide exceptional support and ensure every interaction is a positive experience.
- Confident Resolution: Quickly identify and resolve issues by providing effective solutions.
- Build Connections: Use your excellent communication skills to establish strong, lasting relationships.
- Collaborate and Improve: Work closely with the team to share ideas and contribute to continuously improving our service.
Desired Profile
- Experience: Minimum one year of experience in remote bilingual customer support or a similar role.
- Communication: Excellent written and oral skills in both French and English.
- Tech Comfort: Familiarity with customer support platforms like Gorgias, Zendesk, or Shopify (an asset).
- Problem-Solver: Ability to remain calm and focused, even under pressure.
- E-commerce Knowledge: Experience with e-commerce and CRM systems is a plus.
Technical Requirements
- Hardware: A personal computer or laptop with a minimum i5 processor (or equivalent).
- Internet: A stable connection with at least 15 Mbps download and upload speed.
Our Benefits
- Remote Work: 100% remote and permanent position.
- Competitive Compensation: Attractive salary with annual increases.
- Paid Time Off: Enjoy paid days off to recharge.
- Bonuses: Performance bonuses reward your efforts.
- Health: A health allowance to support your well-being.
Ready to make an impact within a team that values you? Apply today and grow with TalentPop App.
Key skills/competency
- Customer Support
- Bilingual Communication
- French Language
- English Language
- Problem Solving
- CRM Systems
- E-commerce
- Client Relations
- Zendesk
- Shopify
How to Get Hired at TalentPop App
- Research TalentPop App's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your bilingual customer support experience, particularly in remote settings, and any e-commerce platform knowledge relevant to TalentPop App.
- Showcase problem-solving skills: Prepare compelling examples demonstrating how you effectively and calmly resolve complex customer issues during interviews.
- Practice bilingual communication: Be ready to showcase your excellent written and oral proficiency in both French and English through role-playing or situational questions.
- Demonstrate remote work readiness: Emphasize your ability to thrive independently, manage time, and maintain focus in a 100% remote work environment.
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