Support Analyst Templates Administration

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.

What You Will Do

As a Support Analyst Templates Administration, your main responsibility involves the design, creation, updating, and maintenance of checklists’ templates, a key module in our solution. You will collaborate closely with stakeholders to gather requirements for new, updated, or amended checklists, ensuring adherence to standard operating procedures. Working within the Business Architecture & Solution Design team, you will play a crucial role in supporting the implementation of checklists’ projects and requests.

Responsibilities (How We Will Measure Success)

• Design, create, update, and maintain checklists’ templates in accordance with global standards.
• Gather requirements from stakeholders for checklist creation, updates, and amendments.
• Support the implementation of checklists’ projects and requests within the Business Architecture & Solution Design team.
• Provide daily support to Operational teams across different jurisdictions regarding checklist usage.
• Investigate and resolve checklists’ issues, collaborating with colleagues and stakeholders.
• Assist in analyzing underlying issues and root causes, proposing effective business solutions.

Tasks (What Does the Role Do on a Day-to-Day Basis)

• Design, create, update, standardize, and maintain checklists through collaboration with international colleagues and stakeholders.
• Investigate checklists’ issues and their root causes to identify improvement opportunities.
• Assist in defining user acceptance tests (UAT) for new or enhanced checklists.
• Evaluate opportunities and potential risks associated with proposed checklist changes.
• Support staff and teams in implementing recommended checklist changes, resolving related issues.
• Ensure end-users' checklist requests are addressed within defined Business Service Level Agreements (SLAs).

What We Offer

• Competitive compensation and benefits, including allowances, government-mandated benefits, 13th-month pay, and performance-based bonuses.
• Comprehensive health and wellness support, including HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances.
• Generous leave benefits, special leave types, and observance of all Philippine holidays.
• Hybrid work setup with company-issued laptop, work-from-home kit, and flexibility after initial onboarding.
• Opportunities for learning and growth, including access to training, annual salary reviews, internal mobility, and performance rewards.

About You

Required Experience

Essential Criteria:

• 1+ year of Application Support experience.
• Excellent organizational, prioritization, and interpersonal skills.
• Comfortable communicating with diverse stakeholders (subject matter experts, peers, managers, customers, suppliers).
• 'Can do' attitude, ability to cope with tight deadlines and work under pressure.
• Ability to take initiative and self-manage.
• Experience operating within a firm in Financial Services, Private Equity, or Investor Services.
• Experience with globally distributed teams in a fast-paced, rapidly evolving environment.
• Strong problem-solving skills, analytical ability, and provision of informed insights.

Desired Criteria:

• Implementation experience is preferred but not required.

Technical Skills:

• Proficient in Excel, Word, PowerPoint, and Visio.
• Ability to draft detailed mock-ups/specifications.
• Experience in Agile ways of working.

Desired Criteria:

• Familiarity with applying standards, practices, and assessments relevant to product development is a plus.
• A quick learner, eager and proactive to support the business and become a subject matter expert.
• Knowledge of Azure Dev Ops is beneficial but not essential.

Key skills/competency

• Application Support
• Template Management
• Stakeholder Communication
• Problem Solving
• Business Analysis
• User Acceptance Testing
• Process Improvement
• Financial Services
• Excel Proficiency
• Agile Methodologies