Workforce Scheduler Analyst

@ Talentify.io

Why Consider This Job Opportunity

The Workforce Scheduler Analyst role offers career advancement, a supportive environment, and meaningful work impacting patient care and service quality. You will develop expertise in workforce management tools and call center analytics while working in a dynamic, fast-paced environment focused on continuous improvement.

What To Expect (Job Responsibilities)

You will forecast call volumes accurately, create and maintain forecast models, collaborate with management and internal customers on staffing and service level analysis, maintain workforce schedules accounting for absences, vacations, and team meetings, and provide consistent feedback regarding agent scheduling concerns and performance metrics.

What Is Required (Qualifications)

The ideal candidate possesses an associate degree or two years of college in business or a related field with a minimum of 2 years experience in call center analytics, strong computer skills in Microsoft Office (Access, Excel, PowerPoint), excellent analytical and qualitative skills, and knowledge of workforce management applications along with call center business rules.

How To Stand Out (Preferred Qualifications)

Candidates with a Bachelor’s Degree, experience with workforce management tools, familiarity with network environments, a strong aptitude for data analysis and interpretation, and previous experience in a healthcare call center setting will stand out.

Key skills/competency

• Forecasting
• Workforce Management
• Call Center Analytics
• Microsoft Office
• Data Analysis
• Schedule Management
• Operational Planning
• Healthcare Knowledge
• Problem Solving
• Collaboration