Workforce Scheduler Analyst
@ Talentify.io

Hybrid
$70,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @talentify.io
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Job Details

Why Consider This Job Opportunity

This Workforce Scheduler Analyst role offers career advancement, a supportive work environment, and a chance to improve patient care. It emphasizes data analysis, workforce management, and service excellence in a dynamic call center setting.

What To Expect (Job Responsibilities)

  • Forecast call volumes accurately (interval, daily, monthly).
  • Create, modify, and maintain forecast models.
  • Ensure schedule integrity by tracking agent data and absences.
  • Collaborate with management and internal customers on staffing requirements.
  • Provide operational feedback and scheduling insights.

What Is Required (Qualifications)

  • Associate degree or 2 years of college in business or a related field.
  • Minimum of 2 years of experience in call center analytics.
  • Strong computer skills, particularly in Microsoft Office applications.
  • Excellent analytical and qualitative skills.
  • Knowledge of workforce management applications and call center business rules.

How To Stand Out (Preferred Qualifications)

  • Bachelor's degree in a related field.
  • Experience in workforce management tools.
  • Familiarity with network environments.
  • Additional experience in call center operations or analytics.

Key skills/competency

  • Forecasting
  • Data Analysis
  • Workforce Management
  • Call Center Operations
  • Scheduling
  • Analytical Skills
  • Microsoft Office
  • Operational Analysis
  • Team Collaboration
  • Attention to Detail
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Study their mission and employee reviews online.
  • Tailor your resume: Highlight call center analytics and scheduling skills.
  • Emphasize technical proficiency: Showcase Microsoft Office and forecasting tools experience.
  • Prepare for behavioral interviews: Focus on teamwork and problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review forecasting models and case studies.
Practice Excel and MS Access functions.
Study workforce management software tutorials.
Analyze call center data trends.

Behavioral Questions

Describe teamwork in crisis management.
Explain conflict resolution with colleagues.
Discuss handling tight scheduling deadlines.
Share experience with operational feedback.

Frequently Asked Questions