Vehicle Processing Clerk

About the Vehicle Processing Clerk Role

This role offers an opportunity for career advancement within an organization focused on automotive services.

Why Consider This Job Opportunity

• Career advancement and growth
• Competitive health and wellness benefits including medical, dental, and vision
• Paid time off and wellness programs
• 401(k) with company match and flexible spending account
• Supportive and collaborative work environment
• Work remotely from Michigan with flexible shift options

Job Responsibilities

• Communicate with clients, customers, lien holders, dealerships, and state agencies
• Handle inbound and outbound communications via phone, email, and mail
• Secure required documentation by contacting the appropriate parties
• Expedite and track case handling using documentation systems
• Meet required metrics while managing multiple cases simultaneously

Qualifications

• High school diploma or equivalent
• One or more years of customer service experience in call centers, retail, or hospitality
• Excellent multitasking, analytical, and problem-solving skills
• Proficiency in Microsoft Office
• Ability to work shifts primarily Monday to Friday

Preferred Qualifications

• Experience in a fast-paced customer service environment
• Familiarity with vehicle processing or automotive terminology
• Strong verbal and written communication skills
• Ability to maintain a positive attitude in challenging situations

Key skills/competency

• Automotive
• Customer Service
• Communication
• Documentation
• Multitasking
• Problem-Solving
• Microsoft Office
• Remote Work
• Compliance
• Case Management