Technical Support Service Desk Associate Health...
@ Talentify.io

Hybrid
$60,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @talentify.io
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Job Details

Why Consider This Job Opportunity

Enjoy a comprehensive benefits package starting from your first day, with opportunities for career advancement and professional development. Work remotely with flexible scheduling and join a leader in healthcare committed to improving customer outcomes. Engage in ongoing training for next-level support and promotional advancement.

What To Expect (Job Responsibilities)

  • Provide comprehensive technical support to healthcare customers via phone, email, chat, and self-service.
  • Respond promptly to issues like workflow errors, access problems, and application errors.
  • Deliver high-quality customer service following scripts, workflows, and corporate policies.
  • Escalate complex technical issues to the appropriate teams as necessary.
  • Identify areas for process and product improvement while ensuring excellent customer service.

What Is Required (Qualifications)

  • Minimum of 1 year healthcare systems customer service experience.
  • Ability to work flexible shifts, including weekends and holidays.
  • High school diploma or equivalent required.
  • Strong problem-solving skills and excellent communication abilities.
  • Ability to explain complex technical concepts to non-technical audiences.

How To Stand Out (Preferred Qualifications)

  • 1 to 3 years of customer service experience, preferably in healthcare or contact centers.
  • Experience in customer problem analysis and resolution.
  • Exceptional organizational skills and attention to detail.
  • Bilingual skills in English and Spanish.

Key skills/competency

Technical Support, Healthcare Systems, Customer Service, Remote Work, Problem Solving, Communication, Flexibility, Escalation, Bilingual, Organizational Skills

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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io culture: Study their mission, values, and employee reviews.
  • Customize your resume: Highlight healthcare and support experience.
  • Showcase flexibility: Emphasize willingness to work varied shifts.
  • Prepare for technical queries: Practice resolving common support issues.

📝 Interview Preparation Advice

Technical Preparation

Review basic IT troubleshooting methods.
Familiarize with healthcare software tools.
Practice remote support ticketing systems.
Study communication protocols for technical issues.

Behavioral Questions

Describe a challenging customer service situation.
How do you manage shift flexibility?
Explain teamwork in remote support.
Share a problem-solving success story.

Frequently Asked Questions