Supervisor - Call Center CDC

@ Talentify.io

Why Consider This Job Opportunity

Salary up to $48,500. Opportunity for career advancement and growth within the organization. Supportive and collaborative work environment. Chance to develop and mentor customer service teams. Flexible work arrangements with possibility of remote work after training. Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

What To Expect (Job Responsibilities)

• Supervise call center staff to ensure quality standards.
• Develop work schedules and assign duties for team efficiency.
• Evaluate employee performance and coordinate personnel actions with HR.
• Provide coaching and training sessions for direct reports.
• Perform operational tasks to meet service level requirements.

What Is Required (Qualifications)

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of relevant professional experience.
• Ability to manage a high level of confidentiality.
• Proficient in Microsoft Office Suite.
• Excellent organizational, written, and verbal communication skills.
• Able to work in a fast-paced, deadline-oriented environment.

How To Stand Out (Preferred Qualifications)

• 3-5 years supervisory experience in a call center or customer service environment.
• Proven ability to handle escalated issues effectively.
• Familiarity with contact center operations and best practices.

Key skills/competency

• Call Center Management
• Supervision
• Team Leadership
• Employee Coaching
• Performance Evaluation
• Operational Efficiency
• Microsoft Office
• Scheduling
• Training
• Customer Service