Remote Technical Customer Service Specialist

@ Talentify.io

Why Consider This Job Opportunity

Starting pay of $15.00 per hour. Full benefits package from day one, including health insurance, dental and vision programs, and paid time off. Paid training program to equip you with necessary skills for success. Opportunity for career growth within a rapidly expanding organization. Weekends and holidays typically off, promoting work-life balance. Supportive and employee-friendly culture that values individuality.

What To Expect (Job Responsibilities)

As a Remote Technical Customer Service Specialist, you will serve as the first point of contact for customers, addressing inquiries and resolving account issues. You will identify customer needs and provide assistance related to SSL, servers, and relational databases. Routine call center activities regarding business products and services will be performed. You will also utilize provided tools to facilitate effective customer conversations and maintain accurate customer profiles and account information.

What Is Required (Qualifications)

• High school diploma or equivalent.
• Minimum of 6 months customer service experience.
• Ability to pass a criminal background check.
• Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship.
• Knowledge of relational databases, SSL, and/or servers.

How To Stand Out (Preferred Qualifications)

• Typing speed of 30 WPM or higher.
• Familiarity with desktop and portable devices.
• Wired internet service with specified speed requirements.
• Secured workspace with a door separating you from the rest of your home.

Key skills/competency

• Customer Service
• Technical Support
• SSL
• Servers
• Relational Databases
• Call Center Operations
• Communication
• Problem Solving
• Remote Work
• Employee Benefits