Remote OCCC Customer Service Supervisor
@ Talentify.io

Hybrid
$85,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @talentify.io
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Job Details

Why Consider This Job Opportunity

Competitive compensation package, comprehensive benefits including medical, dental, vision, life insurance, 401(k) with company match, employee stock purchase plan, paid vacation, holidays, and sick time.

Opportunities for career advancement and growth within a reputable company, plus work remotely in a high-energy, collaborative environment.

What To Expect (Job Responsibilities)

  • Analyze team performance metrics related to customer service and retention.
  • Develop and implement performance improvement plans.
  • Ensure departmental results meet critical performance metrics.
  • Onboard and train new customer service hires.
  • Foster a positive work environment promoting employee engagement.

What Is Required (Qualifications)

  • High School Diploma or GED.
  • 2-4 years of supervisory or management experience in a sales call center.
  • 2-4 years of experience leading a remote team.
  • Ability to pass a background check and drug screening.
  • Excellent interpersonal and communication skills.

How To Stand Out (Preferred Qualifications)

  • Proficiency in Microsoft Office.
  • Ability to prioritize tasks and manage time efficiently.
  • Comfortable working in a high-volume role.
  • Basic computer skills in various software and web-based applications.

Key skills/competency

  • Customer Service
  • Team Leadership
  • Performance Metrics
  • Remote Management
  • Training
  • Communication
  • Microsoft Office
  • Time Management
  • Call Center Operations
  • Problem Solving
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize your resume: Highlight remote supervisory experiences and metrics.
  • Tailor your cover letter: Emphasize leadership in call centers.
  • Prepare for interviews: Review performance management strategies.
  • Research Talentify.io: Understand the company culture and mission.

📝 Interview Preparation Advice

Technical Preparation

Review performance data tools.
Practice Microsoft Office functions.
Familiarize with call center software.
Study remote communication platforms.

Behavioral Questions

Describe a remote team challenge.
Explain past conflict resolution.
Discuss leadership successes briefly.
Give example of prioritizing tasks.

Frequently Asked Questions