Remote Customer Service Agent Collections

@ Talentify.io

Why Consider This Job Opportunity

This position offers a salary of $18 per hour plus a 3% sales commission, a chance for career advancement and growth within the organization, and the ability to work remotely from your home office. A comprehensive four-week training program is provided, along with a supportive and collaborative work environment focused on employee engagement and community volunteer opportunities.

What To Expect (Job Responsibilities)

• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in the billing system
• Maintain accurate records of collection efforts and customer communications
• Provide excellent customer service while ensuring compliance with company policies and regulations

What Is Required (Qualifications)

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

How To Stand Out (Preferred Qualifications)

• Proficiency in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities
• Experience in a remote work environment

Key skills/competency

• customer service
• collections
• billing
• remote
• Pest Control
• training
• Microsoft Office
• ServSuite
• account management
• communication