Remote OCCC Customer Service Agent Collections
@ Talentify.io

Hybrid
$37,440
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @talentify.io
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Job Details

Why Consider This Job Opportunity

Earn $18 per hour plus a 3% sales commission. Benefit from a four-week comprehensive training program, flexible work schedule (including nights, weekends, and holidays), and remote work from your home office with provided equipment. Enjoy an engaging work environment with gamification methods, participation in a 401(k) plan with company match, and an employee stock purchase plan.

What To Expect (Job Responsibilities)

  • Contact residential customers regarding past-due accounts via phone and email.
  • Investigate and resolve billing discrepancies with service and sales teams.
  • Process payments and update customer accounts in the billing system.
  • Maintain accurate records of collection efforts and communications.
  • Provide excellent customer service while ensuring compliance with company policies.

What Is Required (Qualifications)

  • High School Diploma or GED.
  • 1–3 years of experience in collections, customer service, or accounts receivable.
  • Ability to pass a computer assessment.
  • Excellent interpersonal and negotiation skills.
  • Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

  • Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar is a plus).
  • Comfortable working in a high-volume role.
  • Ability to work independently and manage multiple priorities.

Key skills/competency

  • Customer Service
  • Collections
  • Remote Work
  • Communication
  • Billing
  • Microsoft Office
  • CRM
  • Negotiation
  • Problem Solving
  • Time Management
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Review mission, values, and employee testimonials.
  • Customize your resume: Highlight collections and customer service experience.
  • Emphasize technical skills: List Microsoft Office and relevant software proficiencies.
  • Prepare for behavioral questions: Reflect on conflict resolution and independent work.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Office applications.
Practice using CRM and billing systems.
Brush up on computer assessment skills.
Review online customer account software tutorials.

Behavioral Questions

Describe a challenging customer interaction.
Explain conflict resolution strategies used previously.
Show how you manage multiple priorities.
Illustrate independent problem-solving experiences.

Frequently Asked Questions