Remote OCCC Customer Service Agent Collections @ Talentify.io
placeHybrid
attach_money $37,440
businessHybrid
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @talentify.io
Recommended after applying
Job Details
Why Consider This Job Opportunity
Earn $18 per hour plus a 3% sales commission. Benefit from a four-week comprehensive training program, flexible work schedule (including nights, weekends, and holidays), and remote work from your home office with provided equipment. Enjoy an engaging work environment with gamification methods, participation in a 401(k) plan with company match, and an employee stock purchase plan.
What To Expect (Job Responsibilities)
- Contact residential customers regarding past-due accounts via phone and email.
- Investigate and resolve billing discrepancies with service and sales teams.
- Process payments and update customer accounts in the billing system.
- Maintain accurate records of collection efforts and communications.
- Provide excellent customer service while ensuring compliance with company policies.
What Is Required (Qualifications)
- High School Diploma or GED.
- 1–3 years of experience in collections, customer service, or accounts receivable.
- Ability to pass a computer assessment.
- Excellent interpersonal and negotiation skills.
- Basic computer skills in various software and web-based applications.
How To Stand Out (Preferred Qualifications)
- Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar is a plus).
- Comfortable working in a high-volume role.
- Ability to work independently and manage multiple priorities.
Key skills/competency
- Customer Service
- Collections
- Remote Work
- Communication
- Billing
- Microsoft Office
- CRM
- Negotiation
- Problem Solving
- Time Management
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Research Talentify.io's culture: Review mission, values, and employee testimonials.
- Customize your resume: Highlight collections and customer service experience.
- Emphasize technical skills: List Microsoft Office and relevant software proficiencies.
- Prepare for behavioral questions: Reflect on conflict resolution and independent work.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Microsoft Office applications.
circle
Practice using CRM and billing systems.
circle
Brush up on computer assessment skills.
circle
Review online customer account software tutorials.
Behavioral Questions
circle
Describe a challenging customer interaction.
circle
Explain conflict resolution strategies used previously.
circle
Show how you manage multiple priorities.
circle
Illustrate independent problem-solving experiences.
Frequently Asked Questions
How do I apply for the Remote OCCC Customer Service Agent Collections role at Talentify.io?
keyboard_arrow_down
What qualifications are necessary for the Remote OCCC Customer Service Agent Collections position at Talentify.io?
keyboard_arrow_down
Is there training provided for the Remote OCCC Customer Service Agent Collections role at Talentify.io?
keyboard_arrow_down
What work schedule should I expect for the Remote OCCC Customer Service Agent Collections job at Talentify.io?
keyboard_arrow_down
How do I prepare for an interview with Talentify.io for a collections role?
keyboard_arrow_down