Remote OCCC Customer Service Agent Collections
@ Talentify.io

Hybrid
$37,440
Hybrid
Full Time
Posted 1 day ago

Your Application Journey

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Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @talentify.io
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Job Details

Why Consider This Job Opportunity

Competitive pay of $18 per hour plus 3% sales commission. Comprehensive four-week training program provided. Opportunity for flexible scheduling including nights, weekends, and holidays. Work remotely from your home office with provided equipment. Collaborative and high-energy work environment with strong management. Chance to make a positive impact through volunteer opportunities.

What To Expect (Job Responsibilities)

  • Contact residential customers regarding past-due accounts via phone and email.
  • Investigate and resolve billing discrepancies in coordination with service and sales teams.
  • Process payments and update customer accounts using billing systems.
  • Maintain accurate records of collection efforts and customer communications.
  • Ensure compliance with company policies and collection regulations.

What Is Required (Qualifications)

  • High School Diploma or GED.
  • 1–3 years of experience in collections, customer service, or accounts receivable.
  • Ability to pass a computer assessment.
  • Excellent interpersonal and negotiation skills.
  • Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

  • Proficient in Microsoft Office and customer account systems.
  • Experience with ServSuite or similar platforms is a plus.
  • Comfortable in a high-volume work environment.
  • Ability to work independently and manage multiple priorities.

Key Skills/Competency

  • Collections
  • Customer Service
  • Accounts Receivable
  • Billing
  • Communication
  • Microsoft Office
  • Negotiation
  • Remote Work
  • Problem Solving
  • Time Management
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io culture: Study their mission and values online.
  • Customize your resume: Highlight collections and service skills.
  • Tailor your cover letter: Focus on remote work experience.
  • Prepare for assessment: Practice computer and software tests.

📝 Interview Preparation Advice

Technical Preparation

Review billing software basics.
Test remote communication tools.
Practice computer assessment tasks.
Familiarize with Microsoft Office.

Behavioral Questions

Describe a conflict resolution example.
Explain time management under pressure.
Discuss independent work experience.
Highlight multi-tasking customer scenarios.

Frequently Asked Questions