Remote OCCC Customer Service Agent Collections
@ Talentify.io

Hybrid
$37,440
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @talentify.io
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Job Details

Overview

Join Talentify.io as a Remote OCCC Customer Service Agent Collections. In this role you work remotely from your home office with provided equipment and flexible scheduling.

Why Consider This Job Opportunity

Enjoy a salary of $18 per hour plus a 3% sales commission, a comprehensive four-week training program, and opportunities for career advancement with a financially stable, growing company.

What To Expect (Job Responsibilities)

  • Work remotely from your home office.
  • Contact residential customers regarding past-due accounts via phone and email.
  • Investigate and resolve billing discrepancies in coordination with service and sales teams.
  • Process payments and update customer accounts in the billing system.
  • Maintain accurate records of collection efforts and customer communications.

What Is Required (Qualifications)

  • High School Diploma or GED.
  • 1–3 years of collections, customer service, or accounts receivable experience.
  • Ability to pass a computer assessment.
  • Excellent interpersonal and negotiation skills.
  • Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

  • Proficiency in Microsoft Office and customer account systems (ServSuite or similar preferred).
  • Comfortable in a high-volume role.
  • Ability to work independently and manage multiple priorities.

Key skills/competency

  • collections
  • customer service
  • billing
  • payments
  • records
  • negotiation
  • Microsoft Office
  • ServSuite
  • remote work
  • training
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize Resume: Tailor experience to collections and customer service.
  • Highlight Skills: Emphasize negotiation and remote work abilities.
  • Research Talentify.io: Review company values and recent news.
  • Prepare for Interview: Practice scenarios on billing discrepancies.

📝 Interview Preparation Advice

Technical Preparation

Review billing systems and payment processes.
Practice Microsoft Office functions and ServSuite demos.
Test remote office equipment functionality.
Prepare for computer-based assessments.

Behavioral Questions

Explain handling multiple priorities efficiently.
Describe a successful customer dispute resolution.
Discuss adapting to high-volume work environments.
Share experiences with independent work challenges.

Frequently Asked Questions