Remote OCCC Customer Service Agent Collections

@ Talentify.io

Overview

Join Talentify.io as a Remote OCCC Customer Service Agent Collections. In this role you work remotely from your home office with provided equipment and flexible scheduling.

Why Consider This Job Opportunity

Enjoy a salary of $18 per hour plus a 3% sales commission, a comprehensive four-week training program, and opportunities for career advancement with a financially stable, growing company.

What To Expect (Job Responsibilities)

• Work remotely from your home office.
• Contact residential customers regarding past-due accounts via phone and email.
• Investigate and resolve billing discrepancies in coordination with service and sales teams.
• Process payments and update customer accounts in the billing system.
• Maintain accurate records of collection efforts and customer communications.

What Is Required (Qualifications)

• High School Diploma or GED.
• 1–3 years of collections, customer service, or accounts receivable experience.
• Ability to pass a computer assessment.
• Excellent interpersonal and negotiation skills.
• Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

• Proficiency in Microsoft Office and customer account systems (ServSuite or similar preferred).
• Comfortable in a high-volume role.
• Ability to work independently and manage multiple priorities.

Key skills/competency

• collections
• customer service
• billing
• payments
• records
• negotiation
• Microsoft Office
• ServSuite
• remote work
• training