Remote OCCC Customer Service Agent Collections

@ Talentify.io

Why Consider This Job Opportunity

Competitive pay of $18 per hour plus 3% sales commission. Comprehensive four-week training program provided. Opportunity for flexible scheduling including nights, weekends, and holidays. Work remotely from your home office with provided equipment. Collaborative and high-energy work environment with strong management. Chance to make a positive impact through volunteer opportunities.

What To Expect (Job Responsibilities)

• Contact residential customers regarding past-due accounts via phone and email.
• Investigate and resolve billing discrepancies in coordination with service and sales teams.
• Process payments and update customer accounts using billing systems.
• Maintain accurate records of collection efforts and customer communications.
• Ensure compliance with company policies and collection regulations.

What Is Required (Qualifications)

• High School Diploma or GED.
• 1–3 years of experience in collections, customer service, or accounts receivable.
• Ability to pass a computer assessment.
• Excellent interpersonal and negotiation skills.
• Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

• Proficient in Microsoft Office and customer account systems.
• Experience with ServSuite or similar platforms is a plus.
• Comfortable in a high-volume work environment.
• Ability to work independently and manage multiple priorities.

Key Skills/Competency

• Collections
• Customer Service
• Accounts Receivable
• Billing
• Communication
• Microsoft Office
• Negotiation
• Remote Work
• Problem Solving
• Time Management