Remote Energy Efficiency Customer Support Speci...
@ Talentify.io

Hybrid
$36,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @talentify.io
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Job Details

About the Role

The Remote Energy Efficiency Customer Support Specialist is a remote opportunity in the energy efficiency services industry. You will handle inbound calls, assist with energy efficiency programs, schedule visits, manage enrollments, and provide technical support. You will also engage in chat/email interactions and maintain performance metrics.

What To Expect

Job Responsibilities:

  • Handle inbound utility customer calls.
  • Support visit scheduling, enrollment, and technical queries.
  • Navigate multiple platforms and use support scripts.
  • Maintain performance metrics and provide real-time updates.
  • Engage in chat/email interactions as required.

Qualifications

Required: High School Diploma or GED; 6+ months in a customer-facing role; 35+ words per minute typing speed; strong attendance; call center experience preferred.

Preferred: Sales-oriented mindset; ability to manage multiple platforms in a fast-paced environment; previous call center customer support experience.

Compensation & Benefits

  • $17 per hour plus a $65 per month internet stipend.
  • Comprehensive benefits including medical, dental, and vision insurance.
  • Company-paid health care concierge service.
  • 401(k) with company match.
  • Paid vacation, sick, personal, and parental leave.
  • Paid Volunteer Time and Employee Recognition Program.
  • Access to on-demand training courses for career advancement.
  • Remote work with provided necessary equipment.

Key skills/competency

Energy Efficiency, Customer Support, Remote, Call Center, Technical Support, Communication, Multitasking, Scheduling, Enrollment, Sales

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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Study their values and recent news.
  • Customize your resume: Highlight relevant energy and support skills.
  • Follow application tips: Use keywords from the job description.
  • Practice interview insights: Prepare for customer support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Practice call center software navigation.
Review energy efficiency programs overview.
Train on multi-platform system use.
Sharpen typing and data entry skills.

Behavioral Questions

Prepare examples of customer conflict resolution.
Discuss time management experience.
Explain handling multiple priorities simultaneously.
Share ways to improve customer satisfaction.

Frequently Asked Questions