Remote Energy Efficiency Customer Support Speci...
@ Talentify.io

Hybrid
$35,360
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @talentify.io
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Job Details

Why Consider This Job Opportunity

Salary of $17 per hour plus a $65/month internet stipend. Comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, sick, personal, and parental leave time, and paid volunteer time. Access to on-demand training courses supporting career advancement. Remote work opportunity with provided equipment.

What To Expect (Job Responsibilities)

The Remote Energy Efficiency Customer Support Specialist will provide exceptional customer support focused on energy efficiency for utility customers. Responsibilities include assisting with customer enrollment, visit scheduling, program education, technical support, and status updates. The role involves navigating multiple platforms and support scripts, handling inbound and outbound voice calls while maintaining performance metrics, and utilizing chat and email interactions.

What Is Required (Qualifications)

  • High School Diploma or GED
  • Minimum 6 months of customer-facing experience, preferably in a call center
  • Ability to type at least 35 words per minute
  • Strong attendance and punctuality record
  • Ability to manage multiple tasks in a fast-paced environment

How To Stand Out (Preferred Qualifications)

  • Previous experience in inbound/outbound sales
  • Sales-oriented mindset with a focus on customer satisfaction
  • Positive attitude and willingness to assist customers

Key skills/competency

  • Customer Support
  • Energy Efficiency
  • Remote Work
  • Call Center
  • Technical Support
  • Customer Enrollment
  • Scheduling
  • Sales
  • Communication
  • Multitasking
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant call center and support skills.
  • Research Talentify.io: Learn about their remote work culture and benefits.
  • Practice role-specific scenarios: Prepare for technical and soft skill questions.
  • Showcase your multitasking: Emphasize energy efficiency and customer service skills.

📝 Interview Preparation Advice

Technical Preparation

Review call center software protocols.
Practice using support scripts.
Familiarize with energy efficiency basics.
Enhance typing speed and accuracy.

Behavioral Questions

Describe handling multiple tasks simultaneously.
Explain managing stressful customer interactions.
Share experience with remote team communication.
Discuss adapting to evolving work priorities.

Frequently Asked Questions