Remote Energy Efficiency Customer Support Specialist

Why Consider This Job Opportunity

This Remote Energy Efficiency Customer Support Specialist role offers a salary of $17 per hour plus a $65 monthly internet stipend. Additional benefits include comprehensive medical, dental, and vision insurance with a company-paid health care concierge service, generous paid vacation, sick, personal, and parental leave, paid volunteer time, on-demand training courses, and a recognition program that rewards contributions with gift cards.

What To Expect (Job Responsibilities)

In this role, you will:

• Provide inbound customer support for energy efficiency programs.
• Schedule visits, assist with customer enrollment, and educate clients on program offerings.
• Navigate multiple platforms to address customer inquiries and provide tech support.
• Utilize support scripts, including verbatim guides and talking points.
• Monitor personal performance data and track progress in real-time.

What Is Required (Qualifications)

Candidates should have:

• A High School Diploma or GED.
• At least 6 months of customer-facing experience, preferably in a call center.
• Ability to type 35+ words per minute.
• Strong punctuality and attendance record.
• The capacity to thrive in a fast-paced environment while managing multiple platforms.

How To Stand Out (Preferred Qualifications)

Preferred candidates have:

• Previous call center experience in an inbound/outbound sales environment.
• A sales-oriented mindset with a focus on customer satisfaction.
• A proactive approach with a "How can I help you?" attitude.

Key skills/competency

Customer Support, Energy Efficiency, Call Center, Inbound Support, Multi-platform, Tech Support, Enrollment, Communication, Sales, Punctuality