Remote Energy Efficiency Customer Support Speci... @ Talentify.io
placeHybrid
attach_money $35,360
businessHybrid
scheduleFull Time
Posted 20 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @talentify.io
Recommended after applying
Job Details
Why Consider This Job Opportunity
This Remote Energy Efficiency Customer Support Specialist role offers a salary of $17 per hour plus a $65 monthly internet stipend. Additional benefits include comprehensive medical, dental, and vision insurance with a company-paid health care concierge service, generous paid vacation, sick, personal, and parental leave, paid volunteer time, on-demand training courses, and a recognition program that rewards contributions with gift cards.
What To Expect (Job Responsibilities)
In this role, you will:
- Provide inbound customer support for energy efficiency programs.
- Schedule visits, assist with customer enrollment, and educate clients on program offerings.
- Navigate multiple platforms to address customer inquiries and provide tech support.
- Utilize support scripts, including verbatim guides and talking points.
- Monitor personal performance data and track progress in real-time.
What Is Required (Qualifications)
Candidates should have:
- A High School Diploma or GED.
- At least 6 months of customer-facing experience, preferably in a call center.
- Ability to type 35+ words per minute.
- Strong punctuality and attendance record.
- The capacity to thrive in a fast-paced environment while managing multiple platforms.
How To Stand Out (Preferred Qualifications)
Preferred candidates have:
- Previous call center experience in an inbound/outbound sales environment.
- A sales-oriented mindset with a focus on customer satisfaction.
- A proactive approach with a "How can I help you?" attitude.
Key skills/competency
Customer Support, Energy Efficiency, Call Center, Inbound Support, Multi-platform, Tech Support, Enrollment, Communication, Sales, Punctuality
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight customer support and call center experience.
- Research Talentify.io: Understand their mission and benefits.
- Tailor Your Application: Emphasize energy efficiency or sales skills.
- Prepare for Multi-platform Tasks: Practice using support scripts and tech platforms.
📝 Interview Preparation Advice
Technical Preparation
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Practice multi-platform navigation exercises.
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Review common technical support scripts.
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Familiarize with call center software tools.
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Test typing speed and accuracy drills.
Behavioral Questions
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Describe a time you exceeded customer expectations.
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Explain how you manage multiple tasks simultaneously.
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Discuss handling stressful customer support situations.
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Share a situation when you improved process efficiency.
Frequently Asked Questions
What qualifications are essential for the Remote Energy Efficiency Customer Support Specialist role at Talentify.io?
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What makes working as a Remote Energy Efficiency Customer Support Specialist unique at Talentify.io?
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