Remote Energy Efficiency Customer Support Speci...
@ Talentify.io

Hybrid
$35,360
Hybrid
Full Time
Posted 20 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @talentify.io
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Job Details

Why Consider This Job Opportunity

This Remote Energy Efficiency Customer Support Specialist role offers a salary of $17 per hour plus a $65 monthly internet stipend. Additional benefits include comprehensive medical, dental, and vision insurance with a company-paid health care concierge service, generous paid vacation, sick, personal, and parental leave, paid volunteer time, on-demand training courses, and a recognition program that rewards contributions with gift cards.

What To Expect (Job Responsibilities)

In this role, you will:

  • Provide inbound customer support for energy efficiency programs.
  • Schedule visits, assist with customer enrollment, and educate clients on program offerings.
  • Navigate multiple platforms to address customer inquiries and provide tech support.
  • Utilize support scripts, including verbatim guides and talking points.
  • Monitor personal performance data and track progress in real-time.

What Is Required (Qualifications)

Candidates should have:

  • A High School Diploma or GED.
  • At least 6 months of customer-facing experience, preferably in a call center.
  • Ability to type 35+ words per minute.
  • Strong punctuality and attendance record.
  • The capacity to thrive in a fast-paced environment while managing multiple platforms.

How To Stand Out (Preferred Qualifications)

Preferred candidates have:

  • Previous call center experience in an inbound/outbound sales environment.
  • A sales-oriented mindset with a focus on customer satisfaction.
  • A proactive approach with a "How can I help you?" attitude.

Key skills/competency

Customer Support, Energy Efficiency, Call Center, Inbound Support, Multi-platform, Tech Support, Enrollment, Communication, Sales, Punctuality

How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight customer support and call center experience.
  • Research Talentify.io: Understand their mission and benefits.
  • Tailor Your Application: Emphasize energy efficiency or sales skills.
  • Prepare for Multi-platform Tasks: Practice using support scripts and tech platforms.

📝 Interview Preparation Advice

Technical Preparation

Practice multi-platform navigation exercises.
Review common technical support scripts.
Familiarize with call center software tools.
Test typing speed and accuracy drills.

Behavioral Questions

Describe a time you exceeded customer expectations.
Explain how you manage multiple tasks simultaneously.
Discuss handling stressful customer support situations.
Share a situation when you improved process efficiency.

Frequently Asked Questions