Remote Energy Efficiency Customer Support Speci...
@ Talentify.io

Hybrid
$35,360
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @talentify.io
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Job Details

About the Role

Join Talentify.io as a Remote Energy Efficiency Customer Support Specialist. This role offers a unique opportunity to deliver effective customer support in the energy efficiency services industry. You will provide inbound support, guide customers through scheduling visits, enrollment, and technical inquiries, and maintain high performance metrics.

Key Responsibilities

  • Provide inbound support for energy efficiency services.
  • Assist customers with visit scheduling, enrollment, and inquiries.
  • Navigate scripts and support materials across multiple platforms.
  • Engage with customers via chat and email.
  • Maintain performance metrics and ensure customer satisfaction.

Qualifications

  • High School Diploma or GED.
  • Minimum 6 months in a customer-facing role, preferably call center experience.
  • Typing speed of at least 35 words per minute.
  • Strong attendance and punctuality.
  • Ability to manage multiple tasks in a fast-paced environment.

Preferred Qualifications

  • Experience in inbound/outbound sales in a call center.
  • Sales-oriented mindset and passion for excellent customer service.
  • Proactive approach in customer interactions.

Additional Information

This remote role comes with a competitive hourly salary of $17, a $65 monthly internet stipend, comprehensive benefits including medical, dental, and vision, a 401(k) plan with company match, and generous paid leave policies. Talentify.io also offers opportunities for professional development through on-demand training courses, and a supportive, inclusive work culture focused on sustainability and community service.

Key skills/competency

  • Customer Support
  • Energy Efficiency
  • Remote Work
  • Call Center
  • Technical Support
  • Scheduling
  • Communication
  • Performance Metrics
  • Customer Engagement
  • Problem Solving
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Understand their mission and sustainability values.
  • Customize your resume: Highlight customer support and call center skills.
  • Emphasize remote work experience: Showcase self-management and multitasking.
  • Prepare for technical queries: Practice handling customer inquiries and using scripts.

📝 Interview Preparation Advice

Technical Preparation

Practice using multi-platform support tools.
Review call center scripts and performance metrics.
Improve typing speed over 35 wpm.
Study troubleshooting technical customer queries.

Behavioral Questions

Describe handling high-pressure customer calls.
Explain multitasking in fast-paced environments.
Share an experience with remote work challenges.
Discuss proactive problem-solving in customer support.

Frequently Asked Questions