Remote Energy Efficiency Customer Support Speci... @ Talentify.io
placeHybrid
attach_money $35,000
businessHybrid
scheduleFull Time
Posted 18 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @talentify.io
Recommended after applying
Job Details
Why Consider This Job Opportunity
Salary up to $17/hour plus a $65/month internet stipend, comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, sick, personal, and parental leave time, and opportunities for professional development through on-demand training courses.
What To Expect (Job Responsibilities)
- Provide energy efficiency customer support to utility customers.
- Navigate multiple platforms for scheduling and enrollment.
- Handle customer interactions via phone, chat, and email.
- Utilize support scripts for guided customer conversations.
- Access personal performance data to enhance service delivery.
What Is Required (Qualifications)
- High School Diploma or GED.
- Minimum 6 months customer-facing experience, preferably in a call center.
- Ability to type 35+ words per minute.
- Strong attendance and punctuality.
- Ability to thrive in a fast-paced environment managing multiple platforms.
How To Stand Out (Preferred Qualifications)
- Experience in inbound/outbound sales environments.
- Sales-oriented approach focused on customer satisfaction.
- Experience navigating customer service scripts effectively.
Key skills/competency
- Customer Support
- Energy Efficiency
- Remote Work
- Call Center
- Multitasking
- Communication
- Sales
- Technical Platforms
- Performance Monitoring
- Sustainability
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Customize your resume: Tailor experience to customer support challenges.
- Highlight remote skills: Emphasize self-management and tech proficiency.
- Showcase energy knowledge: Mention sustainability and energy concepts.
- Prepare for behavioral questions: Rehearse conflict resolution examples.
📝 Interview Preparation Advice
Technical Preparation
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Review support platform navigation.
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Practice typing and data entry speed.
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Study energy efficiency concepts.
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Learn remote collaboration tools.
Behavioral Questions
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Describe handling multiple customer inquiries.
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Explain managing stress in fast-paced settings.
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Detail past teamwork in challenging scenarios.
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Discuss adapting to change effectively.
Frequently Asked Questions
What does Talentify.io look for in a Remote Energy Efficiency Customer Support Specialist?
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How can I prepare for the interview process at Talentify.io for the Customer Support role?
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What specific skills help me stand out for the Remote Energy Efficiency Customer Support Specialist position?
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