Want to get hired at Talentify.io?

Remote Energy Efficiency Customer Support Specialist

Talentify.io

HybridHybrid

Original Job Summary

Why Consider This Job Opportunity

Salary up to $17/hour plus a $65/month internet stipend, comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, sick, personal, and parental leave time, and opportunities for professional development through on-demand training courses.

What To Expect (Job Responsibilities)

  • Provide energy efficiency customer support to utility customers.
  • Navigate multiple platforms for scheduling and enrollment.
  • Handle customer interactions via phone, chat, and email.
  • Utilize support scripts for guided customer conversations.
  • Access personal performance data to enhance service delivery.

What Is Required (Qualifications)

  • High School Diploma or GED.
  • Minimum 6 months customer-facing experience, preferably in a call center.
  • Ability to type 35+ words per minute.
  • Strong attendance and punctuality.
  • Ability to thrive in a fast-paced environment managing multiple platforms.

How To Stand Out (Preferred Qualifications)

  • Experience in inbound/outbound sales environments.
  • Sales-oriented approach focused on customer satisfaction.
  • Experience navigating customer service scripts effectively.

Key skills/competency

  • Customer Support
  • Energy Efficiency
  • Remote Work
  • Call Center
  • Multitasking
  • Communication
  • Sales
  • Technical Platforms
  • Performance Monitoring
  • Sustainability

How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to customer support challenges.
  • Highlight remote skills: Emphasize self-management and tech proficiency.
  • Showcase energy knowledge: Mention sustainability and energy concepts.
  • Prepare for behavioral questions: Rehearse conflict resolution examples.

📝 Interview Preparation Advice

Technical Preparation

Review support platform navigation.
Practice typing and data entry speed.
Study energy efficiency concepts.
Learn remote collaboration tools.

Behavioral Questions

Describe handling multiple customer inquiries.
Explain managing stress in fast-paced settings.
Detail past teamwork in challenging scenarios.
Discuss adapting to change effectively.