Remote Customer Service Associate I

@ Talentify.io

Why Consider This Job Opportunity

The Remote Customer Service Associate I role offers a competitive hourly rate of $15.00 with eligibility for monthly bonuses and incentive rewards. Enjoy a comprehensive 6-week paid virtual training with provided equipment, opportunities for career advancement through the in-house Cooper Climbers program, flexible paid time off, and paid holidays. You will be part of a supportive and casual work environment focused on employee and customer care.

What To Expect (Job Responsibilities)

As a Remote Customer Service Associate I, you will:

• Handle 40-50 inbound/outbound calls daily to assist customers.
• Provide information on payment options, escrow items, and general mortgage inquiries.
• Explain customer benefits such as Paperless, Mobile App, Web, and IVR.
• Assist customers who are 30 days or less due on their mortgage payments.
• Collaborate with team members to ensure quality customer service.

What Is Required (Qualifications)

The ideal candidate must have:

• Minimum of 6 months of customer service experience.
• Minimum of 6 months of call center experience.
• Residency within 60 miles of the office location.
• Availability to attend training for the first 90 days.
• Ability to work within the specified hours of operation.

How To Stand Out (Preferred Qualifications)

Candidates with the following will have an advantage:

• Previous experience in the mortgage industry or related financial services.
• Strong problem-solving skills and effective handling of customer inquiries.
• Familiarity with mortgage payment systems and customer service software.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Key skills/competency

• Customer Service
• Call Center
• Mortgage
• Communication
• Problem-solving
• Collaboration
• Training
• Virtual Work
• Flexibility
• Technical Proficiency