Remote Customer Service Agent Collections

@ Talentify.io

Why Consider This Job Opportunity

The Remote Customer Service Agent Collections position offers a salary of $18 per hour plus a 3% sales commission, flexible schedules including nights, weekends, and holidays, and a four-week comprehensive training program. It also offers opportunities for volunteer work, community engagement, and a high-energy, collaborative work environment while working remotely from home with provided equipment.

What To Expect (Job Responsibilities)

• Contact residential customers regarding past-due accounts via phone and email.
• Investigate and resolve billing discrepancies with service and sales teams.
• Process payments and update customer accounts in the billing system.
• Maintain accurate records of collection efforts and customer communications.
• Provide excellent customer service while ensuring compliance with company policies.

What Is Required (Qualifications)

• High School Diploma or GED.
• 1-3 years of experience in collections, customer service, or accounts receivable.
• Ability to pass a computer assessment.
• Excellent interpersonal and negotiation skills.
• Basic computer skills in various software and web-based applications.

How To Stand Out (Preferred Qualifications)

• Proficiency in Microsoft Office and customer account systems.
• Experience with ServSuite or similar platforms is a plus.
• Comfortable working in a high-volume role.
• Ability to work independently and manage multiple priorities.

Key Skills/Competency

Remote, Customer Service, Collections, Billing, Communication, Training, Microsoft Office, ServSuite, Negotiation, Compliance