Remote Call Center Supervisor

@ Talentify.io

Why Consider This Job Opportunity

This Remote Call Center Supervisor position offers flexibility while requiring candidates to reside in the Hampton Roads area. The role provides opportunities for career advancement and growth, direct engagement with government clients, and a supportive work environment that emphasizes performance and excellence. The compensation is competitive based on experience and qualifications.

What To Expect (Job Responsibilities)

The role involves supervising and managing overall contact center operations to ensure efficiency and quality assurance. Key responsibilities include:

• Overseeing contact center operations and performance management
• Managing workforce scheduling and quality improvement efforts
• Providing training, coaching and direct customer support
• Engaging with government clients for request handling

What Is Required (Qualifications)

Candidates must have a High School diploma or equivalent with a minimum of 4 years of contact center experience and at least 2 years in a supervisory role. Must pass government agency suitability requirements and have a reliable, hard-wired internet connection.

How To Stand Out (Preferred Qualifications)

Preferred candidates will have experience in fast-paced environments, strong communication and leadership skills, proven team management abilities, familiarity with government client interactions, and a commitment to continuous improvement.

Key skills/competency

• Supervision
• Contact Center
• Remote Work
• Government Clients
• Scheduling
• Performance Management
• Team Leadership
• Training
• Coaching
• Quality Assurance