Patient Access Specialist

About the Role: Patient Access Specialist

Talentify.io is seeking a dedicated Patient Access Specialist for an exceptional opportunity within the Healthcare Services industry. This role focuses on ensuring seamless patient experiences and efficient access to healthcare services, offering a chance for career advancement and impactful work.

What You'll Be Doing (Job Responsibilities)

• Schedule appointment requests and manage outbound calls to arrange Epic referrals efficiently.
• Clearly communicate insurance participation, financial responsibilities, and time-of-service policies to patients.
• Accurately obtain and register patients' insurance and demographic information within the EPIC system.
• Perform real-time insurance verification and collect necessary pre-registration details.
• Facilitate team discussions for complex patient scheduling needs and expertly handle escalated cases to resolution.

What You'll Need (Qualifications)

• High School Diploma or equivalent is required.
• A minimum of 3 years of relevant experience, demonstrating proficiency in medical terminology and scheduling workflows.
• Excellent customer service, strong problem assessment abilities, and outstanding verbal/written communication skills.
• Solid proficiency in Microsoft Office applications (Word & Excel) or similar software.
• Prior high-volume customer service experience in a call center environment is preferred.

How to Stand Out (Preferred Qualifications)

• An Associate's Degree or higher is a significant advantage.
• Bilingual proficiency (English/Spanish) is a plus, enhancing communication with a diverse patient base.

Why This Opportunity is Special

This role offers a competitive hourly rate up to $32.82 and significant opportunities for career advancement within the Call Center Career Ladder. You'll benefit from a comprehensive benefits package, including healthcare and paid time off, within a supportive and collaborative work environment. This is a chance to make a tangible positive impact on patient experiences and their access to vital healthcare services.

Key skills/competency

• Patient Access
• Appointment Scheduling
• Insurance Verification
• EPIC EMR
• Medical Terminology
• Customer Service
• Communication Skills
• Problem Solving
• Data Entry
• Call Center Operations