Onboarding Specialist

@ Talentify.io

Overview

The Onboarding Specialist role at Talentify.io transforms hospital pharmacy operations from a cost center into an active revenue generator using advanced technology and market-leading services.

Responsibilities

• Obtain patient referral data from referral sources via phone.
• Answer incoming phone calls pertaining to referrals.
• Perform clerical duties and document referral information.
• Identify and document patient team assignments.
• Notify the intake coordinator of pending referrals.
• Enter new patient information into the computer system.
• Assist Intake with phone communication as needed.
• Ensure accurate transfer of patient insurance information.
• Perform duties in accordance with system-wide competencies and behaviors.
• Perform other duties as assigned.

Skills & Abilities

• Team player with high priority on client satisfaction.
• Maintain confidentiality of patient information.
• Excellent customer service for internal and external customers.
• Good verbal and written communication skills.
• Computer literate with proficiency in Windows and MS Office Suite (Outlook, Word, and Excel).
• Strong organizational skills with attention to detail and ability to multitask.

Requirements

• HS diploma or GED required.
• Excellent communication, interpersonal and organizational skills.
• 1+ year of call center experience.
• Ability to prioritize and handle multiple tasks.
• Knowledge of medical terminology.
• Proficient computer skills and familiarity with Microsoft Office products.

Benefits

Comprehensive benefit package for full-time employees, including medical/dental/vision, flexible spending, company-paid life insurance, short-term disability, voluntary benefits, 401(k), Paid Time Off, and paid holidays. Medical, dental, and vision coverage begin on the 1st of the month following hire.

Equal Employment Opportunity

Talentify.io provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other legally protected classification. Local applicants are encouraged to apply. A drug-free work environment is maintained, and applicants must be eligible to work in this country.

Key skills/competency

• Patient Referral
• Call Center
• Clerical
• Data Entry
• Customer Service
• Communication
• Medical Terminology
• Microsoft Office
• Multitasking
• Confidentiality