IT Support Specialist

@ Talentify.io

Why Consider This Job Opportunity

Competitive salary and stock options. Health benefits tailored to your region. One-time home office setup allowance of $500. Monthly remote work stipend of $150. Opportunity for professional growth and exposure to innovative financial services technology. Work with a globally distributed, high-performing team.

What To Expect (Job Responsibilities)

As an IT Support Specialist, you will:

• Serve as the main point of contact for IT helpdesk requests.
• Diagnose and resolve hardware, software, and connectivity issues.
• Collaborate with HR and Security teams for onboarding and offboarding.
• Set up and deploy laptops, devices, software and other hardware efficiently.
• Manage Mobile Device Management (MDM) systems, including BYOD policies and endpoint security.

What Is Required (Qualifications)

• 3+ years of experience in IT support or helpdesk roles.
• Familiarity with cloud-centric environments and cybersecurity practices.
• Experience with traditional on-premises LAN/WAN infrastructure.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English, both written and verbal.

How To Stand Out (Preferred Qualifications)

• Bachelor's degree in Information Technology or a related field.
• IT or security certifications (e.g., CompTIA, Microsoft, Cisco).
• Understanding of financial services regulations and privacy requirements.
• Prior experience in financial services or regulated technology infrastructures.
• Ability to balance stakeholder needs, technical feasibility, and budget considerations.

Key skills/competency

• IT Support
• Helpdesk
• Troubleshooting
• Hardware
• Software
• MDM
• Cybersecurity
• Cloud
• Communication
• Onboarding