Helpdesk Data Entry Analyst

About Talentify.io

Talentify.io's mission is to help talented professionals discover opportunities worthy of their skills. We source and verify opportunities from employers seeking exceptional talent without acting as a staffing firm or agency.

Why Consider This Job Opportunity

Opportunity for career advancement and growth within the organization. Competitive pay with a focus on supporting public health initiatives. Hybrid work model available for local candidates. Supportive and collaborative work environment. Chance to positively impact public health through accurate data management.

What To Expect (Job Responsibilities)

• Respond to inquiries from healthcare providers and agencies.
• Investigate duplicate patient records and data merges.
• Utilize data tools and matching algorithms for integrity.
• Document support interactions in the ticketing system.
• Guide users on best data entry and record practices.

What Is Required (Qualifications)

• Minimum 4.5 years in helpdesk or healthcare support.
• Experience with deduplication tools and record linkage techniques.
• Excellent communication and customer service skills.
• Knowledge of ticketing systems (e.g., ServiceNow) and Microsoft Office.
• Strong analytical and problem-solving abilities.

How To Stand Out (Preferred Qualifications)

• Familiarity with immunization information systems.
• Experience with state or local public health departments.
• Understanding of HIPAA and data privacy regulations.

Key skills/competency

• helpdesk
• data entry
• immunization
• deduplication
• ticketing
• analytical
• customer service
• healthcare
• Microsoft Office
• data matching