Helpdesk Associate - Healthcare Clinical Servic...

@ Talentify.io

Why Consider This Job Opportunity

Comprehensive benefits package starting from your first day of employment. Opportunity for career advancement and growth within the organization. Shift flexibility with the potential for overtime based on business needs. Work remotely with possible in-office attendance for meetings/events as required. Be part of a recognized leader in the healthcare space, improving patient outcomes and supporting healthcare professionals.

What To Expect - Job Responsibilities

• Handle inbound customer calls in a call center environment.
• Provide support for clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Track, document, and manage incident tickets for timely resolution.
• Maintain a quiet and private workspace during shifts.
• Remain available in the phone queue for continuous support.
• Travel up to 10% for equipment setup if required.

What Is Required - Qualifications

• Minimum 1 year of healthcare systems call center experience.
• High school diploma or equivalent.
• Minimum 4 years of service desk/helpdesk experience or an equivalent combination.
• At least 1 year of technical troubleshooting experience.
• Ability to remain at designated workspace for extended periods.

How To Stand Out - Preferred Qualifications

• Prior experience in a call center environment.
• Strong communication and interpersonal skills.
• Proficient typing and English language skills.
• Exceptional listening skills to understand caller needs.
• Ability to thrive in a fast-paced environment.

Key skills/competency

• Call Center
• Healthcare
• Technical Support
• Troubleshooting
• Incident Management
• Epic
• Cerner
• Meditech
• Customer Service
• Remote Work