Help Desk Technician

@ Talentify.io

Why Consider This Job Opportunity

Competitive salary and comprehensive benefits package. Fully remote work with flexible scheduling. Opportunities for on-the-job learning, mentorship, and professional growth. Exposure to various IT systems and technologies. Supportive team environment with global IT collaboration.

What To Expect (Job Responsibilities)

The Help Desk Technician will:

• Respond promptly to user inquiries via phone, email, or remote access.
• Troubleshoot and resolve hardware, software, and network issues including Windows OS and Microsoft Outlook.
• Utilize Active Directory for account management, password resets, and access issues.
• Support navigation and functionality of assigned applications.
• Maintain accurate documentation of incidents, solutions, and service requests in Service Desk software.

What Is Required (Qualifications)

Candidates should have a High School Diploma or equivalent, with additional IT-related coursework or certifications preferred. Required certifications include Network+, A+, or Security+. Must hold an Active DoD Secret clearance or higher. Prior experience in IT Service Desk or technical support roles is necessary. Strong understanding of Windows operating systems and Microsoft Office Suite is essential.

How To Stand Out (Preferred Qualifications)

Additional IT-related coursework or certifications, knowledge of Active Directory and Service Desk software, excellent verbal and written communication skills, teamwork ability, and strong problem-solving skills with attention to detail are preferred.

Key skills/competency

• Remote Support
• Technical Troubleshooting
• Active Directory
• Windows OS
• Microsoft Outlook
• Service Desk
• IT Certifications
• Communication
• Problem-solving
• Teamwork