Healthcare Scheduling Call Center Associate

@ Talentify.io

Why Consider This Job Opportunity

Competitive pay rate based on skills, licensure/certifications, education, and experience. Extensive benefits program including Medical, Dental, Vision, Life Insurance, and Retirement Funds. Opportunity for career advancement and growth within the organization. Work remotely after completing the initial training period. Supportive and collaborative work environment focused on diversity and inclusion. Chance to make a positive impact on patient care and satisfaction.

What To Expect (Job Responsibilities)

• Serve as the first point of contact for incoming calls, providing exceptional service to patients.
• Schedule, cancel, and reschedule appointments while documenting interactions accurately.
• Obtain and verify patient demographic and insurance information.
• Assist in mentoring newly onboarded team members and support process improvement initiatives.
• Handle payment processing for co-pays and outstanding balances while meeting call quality standards.

What Is Required (Qualifications)

• High School Diploma.
• One year of data look-up/data entry experience.
• Two years of customer service experience with complex analytical problem-solving skills.
• One year of experience in a call center, preferably in the medical industry.
• One year of remote work experience.

How To Stand Out (Preferred Qualifications)

• One year of post-secondary education.
• Experience in a healthcare call center.
• Familiarity with patient registration processes.

Key skills/competency

• Healthcare
• Scheduling
• Call Center
• Customer Service
• Remote Work
• Data Entry
• Patient Care
• Analytical
• Mentoring
• Process Improvement