Desktop Support Technician II @ Talentify.io
placeHybrid
attach_money $60,000
businessHybrid
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
***** @talentify.io
Recommended after applying
Job Details
Why Consider This Job Opportunity
This is a prime opportunity for career advancement and growth within the organization. Enjoy a supportive and collaborative work environment with a flexible work arrangement and the option for remote work. This position is recognized as a 2024 Military Friendly Employer, reflecting a commitment to hiring veterans. You will engage in a key role supporting a $807 million task order with the GSA's Office of Digital Infrastructure Technologies.
What To Expect (Job Responsibilities)
- Provide technical assistance to computer users via phone, email, and instant messaging.
- Respond to trouble tickets and resolve user problems effectively.
- Support hardware/software installation and configuration for personal computers.
- Maintain an audit trail and statistical records of reported issues.
- Interact daily with customers to ensure productivity and provide peer feedback.
What Is Required (Qualifications)
- Public Trust Clearance by start date.
- ITILv4 Foundation Training and Certification obtained within 120 days after hire.
- 2-7 years of experience with a high school diploma.
- Ability to work independently in a remote environment with minimal supervision.
- Strong verbal and written communication skills for interactions with all levels of staff and clients.
How To Stand Out (Preferred Qualifications)
- 2 years of experience with Windows and/or Mac desktop support.
- 2 years of experience with smartphone support.
- 2 years of experience with remote support tools.
- Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow.
- Willingness to work a variety of shifts, including holidays as scheduled.
Key skills/competency
- ITILv4
- Technical Assistance
- Trouble Tickets
- Remote Support
- Desktop Support
- Windows
- Mac
- Hardware Installation
- Software Configuration
- Communication
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Customize Resume: Tailor your experience to IT support roles.
- Highlight Certifications: Emphasize ITILv4 training on your resume.
- Show Remote Experience: Detail remote work success stories.
- Prepare for Interviews: Practice technical and behavioral questions.
📝 Interview Preparation Advice
Technical Preparation
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Review hardware and software troubleshooting.
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Practice setting up computer systems.
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Study ITILv4 service management principles.
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Familiarize with remote support tools.
Behavioral Questions
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Describe independent problem-solving experiences.
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Explain handling high-pressure support situations.
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Share teamwork experiences in remote environments.
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Discuss managing customer communications effectively.
Frequently Asked Questions
What technical skills are essential for the Desktop Support Technician II at Talentify.io?
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How important is the ITILv4 certification for this Desktop Support Technician II role?
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What experience level is Talentify.io seeking for the Desktop Support Technician II role?
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Does Talentify.io support remote work for the Desktop Support Technician II position?
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What makes the Desktop Support Technician II role at Talentify.io stand out for veterans?
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