Desktop Support Technician II
@ Talentify.io

Hybrid
$60,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @talentify.io
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Job Details

Why Consider This Job Opportunity

This is a prime opportunity for career advancement and growth within the organization. Enjoy a supportive and collaborative work environment with a flexible work arrangement and the option for remote work. This position is recognized as a 2024 Military Friendly Employer, reflecting a commitment to hiring veterans. You will engage in a key role supporting a $807 million task order with the GSA's Office of Digital Infrastructure Technologies.

What To Expect (Job Responsibilities)

  • Provide technical assistance to computer users via phone, email, and instant messaging.
  • Respond to trouble tickets and resolve user problems effectively.
  • Support hardware/software installation and configuration for personal computers.
  • Maintain an audit trail and statistical records of reported issues.
  • Interact daily with customers to ensure productivity and provide peer feedback.

What Is Required (Qualifications)

  • Public Trust Clearance by start date.
  • ITILv4 Foundation Training and Certification obtained within 120 days after hire.
  • 2-7 years of experience with a high school diploma.
  • Ability to work independently in a remote environment with minimal supervision.
  • Strong verbal and written communication skills for interactions with all levels of staff and clients.

How To Stand Out (Preferred Qualifications)

  • 2 years of experience with Windows and/or Mac desktop support.
  • 2 years of experience with smartphone support.
  • 2 years of experience with remote support tools.
  • Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow.
  • Willingness to work a variety of shifts, including holidays as scheduled.

Key skills/competency

  • ITILv4
  • Technical Assistance
  • Trouble Tickets
  • Remote Support
  • Desktop Support
  • Windows
  • Mac
  • Hardware Installation
  • Software Configuration
  • Communication
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your experience to IT support roles.
  • Highlight Certifications: Emphasize ITILv4 training on your resume.
  • Show Remote Experience: Detail remote work success stories.
  • Prepare for Interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review hardware and software troubleshooting.
Practice setting up computer systems.
Study ITILv4 service management principles.
Familiarize with remote support tools.

Behavioral Questions

Describe independent problem-solving experiences.
Explain handling high-pressure support situations.
Share teamwork experiences in remote environments.
Discuss managing customer communications effectively.

Frequently Asked Questions